Commercial Fire Coordinator - Louisville, United States - Alarm Detection Systems

Description

Job Description Job Description Salary:
$20-22 /hr

Job Summary:

The Commercial Fire Coordinator uses their knowledge of company products, services, and policies to assist external and internal customers with appointments, questions, complaints, or problems.

They speak with customers, listen to them, gain a better understanding of their needs, and offer possible solutions. This position may also be required to provide basic system training.
To perform this job successfully, an individual must satisfactorily perform each essential job duty. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.
Alarm Detection Systems is an EEO employer.


Essential Functions and Responsibilities:
Show proficiency with ADS' computer programs, databases, and applications (e.g., NAV, Manitou, Microsoft Office, remote desktop services, phone system, tablets, etc.)

Assist field technicians with information troubleshootingAnswer or make calls, email, or web submission to customers to learn about and address their needs, complaints, or other issues with products or servicesRespond efficiently and accurately to customers, explaining possible solutions, and ensuring customers feel supported and valuedEngage in active listening with customers, confirm or clarify information, and diffuse angry customers, as neededBuild lasting relationships with customers and other Call Center team members based on trust and reliabilityUtilize software, databases, scripts, and tools appropriatelyUnderstand and strive to meet or exceed Call Center metrics while providing excellent, consistent customer serviceMake sales or recommendations for products or services that better suit customer needsKeep records of customer interactions or transactions, record details of inquiries, complaints, or comments, and actions takenTake part in training and other learning opportunities to expand knowledge of company and positionRefer unresolved customer grievances to designated departments for further investigationMay be required to adjust schedule to ensure the department is covered during core business hoursAdhere to all company policies and proceduresMaintain reliable and regular attendanceResponsible for onsite duties as assignedOther duties as assigned by managementEducation/Experience:
High School Diploma or equivalent is requiredPrevious customer service experience is preferredKnowledge/Skills/Abilities:Excellent customer serviceExcellent listening skills and an empathetic voice and mannerExcel and WordExcellent in written and verbal communicationMust be able to use office equipment telephone, fax machine, all printersOrganized and detail-orientedAbility to adapt to changeComputer and typing skillsAbility to thrive in a fast-paced environment, multitasking while keeping a focus on the customerFamiliarity with the products and services offered by the companyLicenses/Certifications:Maintain a drivers license, maintain an insurable driving record, and be capable of driving on company assignments#J-18808-Ljbffr