Field Operations Support Assoc 2 - Remote, United States - Pitney Bowes

Description

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

• Are passionate about client success.

• Enjoy collaborating with others.

• Strive to exceed expectations.

• Move boldly in the quest for superior and best in market solutions.

Job Description:

You are:

A strong customer support individual focused on assisting our internal departments and third party vendors out in the field who will work with the team receiving inbound calls from our field technicians working with our clients nationwide. You are committed to championing new ideas, strategies or concepts to ensure that the business is retained and the client is satisfied.

The wage range for this position is $15 to $18 / hour, with the actual pay dependent on your skills and experience as they relate to the job requirements and the location where you will be performing the job.

You will:

• Answer inbound calls from Service Technicians and Third Party Vendors
• Troubleshoot issues
• Process incoming emails daily
• Utilize SAP to research contracts and to order meters and/or equipment replacements
• Provide excellent communication and follow-up with Service Reps, Client Service Managers, Field Supervisors
• You must adapt to situations that require a strong customer service aptitude

Your background:

• 1 year customer service experience within a team environment receiving inbound phone calls
• Experience in quickly shifting focus from one task to another
• Experience in follow up through phone, fax, and email correspondence to answer questions and provide resolutions to any issues out in the field
• Must be PC literate (MSWord/Excel/Outlook) and experienced in documenting field activities, customer information, and using Service Max and/or SFDC

Our Team:

SendTech Solutions offers physical and digital mailing and shipping technology solutions, financing, services, supplies and other applications for small and medium businesses, retail, enterprise, and government clients around the world to help simplify and save on the sending, tracking and receiving of letters, parcels and flats.

We will:

• Provide the opportunity to grow and develop your career

• Offer an inclusive environment that encourages diverse perspectives and ideas

• Deliver challenging and unique opportunities to contribute to the success of a transforming organization

• Offer comprehensive benefits globally (PB Live Well)

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

Women/Men/Veterans/Individuals with Disabilities/LGBTQ+are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.