- Perform first call resolutions for common issues, customer training, and advanced (equivalent to Tier II support) troubleshooting and support
- Record tickets and maintain ticket status in ServiceNow
- Analyze software and business applications; troubleshoot issues
- Follow up with customers ensuring their issues and requests are resolved
- Work cooperatively and independently to research and document issues and solutions
- Work collaboratively with multiple enterprise teams to provide complete support to the end user
- Walk customer through problem-solving process
- High school diploma or equivalent
- Experience supporting end users in a help desk role preferred
- Experience with Microsoft Office
- Experience with ServiceNow preferred
- High-level communication skills
- Ability to troubleshoot medium complexity software issues
- Must be able to work quickly with a high degree of accuracy with cross-functional teams
- This position is subject to a government background investigation and must meet eligibility for a position designated with a Tier 4 background investigation (BI). A current Tier 4 BI (or equivalent) is preferred.
- Must be able to sit and stand for extended periods of time
- May need to lift items up to 50lbs
- Occasional travel and overtime may be required
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Customer Service Technician - Washington - Client First Technologies
Description
Job Type
Full-time
Description
Client First Technologies currently is seeking a Customer Service Technician with experience supporting enterprise users of computer applications and systems. The Customer Service Technician will utilize their troubleshooting skills to help end users resolve their issues, including coordinating Tier III escalation as appropriate. This is a full-time, on-site position located at the client site in Washington, DC. CFT offers a full benefits package, a collaborative work environment and a strong company culture. Veterans and military spouses are encouraged to apply.
Responsibilities
Qualifications
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Travel Anesthesia Technician
Freelance TNAA TotalMed Allied- Washington
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Travel Pharmacy Technician
Freelance Epic Travel Staffing Allied- Washington
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Travel Anesthesia Technician - 979 per week
TNAA TotalMed Allied- Washington
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Pharmacy Tech Trainee
Only for registered members Washington, DC
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Mental Health Technician \u2013 Inpatient Behavioral Health -FT Night Shift
Signet Health- Washington
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Mental Health Technician
Signet Health- Washington
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Jaguar Land Rover Automotive Technician. 50k Sign On/Relocation to Charlotte, NC
Hendrick Automotive Group- Washington
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Travel Pharmacy Technician - 1,416 per week
Epic Travel Staffing Allied- Washington
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Travel First Assist Technician
Freelance Prime Staffing- Washington
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Travel OB Technician
Freelance HonorVet Technologies- Washington
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Travel First Assist Technician - 2,420 per week
Prime Staffing- Washington
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Fire Alarm Technician
Verve Search Group- Washington
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Endoscopy Technician PRN
Only for registered members Washington, DC
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Psychiatric Technician PRN
Only for registered members Washington, DC
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HVAC Technician
Full time ABM Industries- Washington
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anesthesia tech
Only for registered members Washington, DC
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prn - ob technician
Only for registered members Washington, DC
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Endoscopy Tech II
Only for registered members Washington, DC
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Travel OB Technician - 2,009 per week
HonorVet Technologies- Washington
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Travel OB Technician - 2,009 per week
HonorVet Technologies- Washington
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Travel Medical Technologist
Freelance MedPro Healthcare Allied Staffing- Washington