Customer Service Technician - Washington - Client First Technologies

    Client First Technologies
    Client First Technologies Washington

    20 hours ago

    Description

    Job Type

    Full-time

    Description

    Client First Technologies currently is seeking a Customer Service Technician with experience supporting enterprise users of computer applications and systems. The Customer Service Technician will utilize their troubleshooting skills to help end users resolve their issues, including coordinating Tier III escalation as appropriate. This is a full-time, on-site position located at the client site in Washington, DC. CFT offers a full benefits package, a collaborative work environment and a strong company culture. Veterans and military spouses are encouraged to apply.

    Responsibilities

    • Perform first call resolutions for common issues, customer training, and advanced (equivalent to Tier II support) troubleshooting and support
    • Record tickets and maintain ticket status in ServiceNow
    • Analyze software and business applications; troubleshoot issues
    • Follow up with customers ensuring their issues and requests are resolved
    • Work cooperatively and independently to research and document issues and solutions
    • Work collaboratively with multiple enterprise teams to provide complete support to the end user
    • Walk customer through problem-solving process
    Requirements

    Qualifications
    • High school diploma or equivalent
    • Experience supporting end users in a help desk role preferred
    • Experience with Microsoft Office
    • Experience with ServiceNow preferred
    • High-level communication skills
    • Ability to troubleshoot medium complexity software issues
    • Must be able to work quickly with a high degree of accuracy with cross-functional teams
    Required Clearances and Screenings
    • This position is subject to a government background investigation and must meet eligibility for a position designated with a Tier 4 background investigation (BI). A current Tier 4 BI (or equivalent) is preferred.
    Physical Demands
    • Must be able to sit and stand for extended periods of time
    • May need to lift items up to 50lbs
    • Occasional travel and overtime may be required

  • Work in company

    Travel Anesthesia Technician

    TNAA TotalMed Allied

    We're looking for Anesthesia Technicians for an immediate travel opening in Washington, DC. · ...

    Washington Freelance

    3 days ago

  • Work in company

    Travel Pharmacy Technician

    Epic Travel Staffing Allied

    Epic Travel Staffing is seeking a travel Pharmacy Technician for a travel job in Washington. · ...

    Washington Freelance

    2 days ago

  • Work in company

    Travel Anesthesia Technician - 979 per week

    TNAA TotalMed Allied

    We're looking for Anesthesia Technicians for an immediate travel opening in Washington, DC. · ...

    Washington

    3 days ago

  • Work in company

    Pharmacy Tech Trainee

    Only for registered members

    Under the direct supervision of the program director, instructors, preceptors, and lead technician, the pharmacy technician trainee will successfully complete the didactic, simulation and experiential components of the Johns Hopkins Health System (JHHS) Pharmacy Technician Traini ...

    Washington, DC

    1 month ago

  • The Mental Health Technician provides direct patient care, monitors patients' physical and emotional needs, · and administratively supports the psychiatric program. · This role assists in maintaining medical records, · monitors patient interactions and safety, · and provides cler ...

    Washington

    15 hours ago

  • Work in company

    Mental Health Technician

    Signet Health

    Come work with a great team Signet Health manages the Behavioral Health Services for Medstar Washington Hospital Center and has Full-time Night Shift positions for Mental Health Technicians. · ...

    Washington

    1 week ago

  • We're hiring a certified Jaguar Land Rover Master Technician for our state-of-the-art JLR dealership in Charlotte, NC. · ...

    Washington

    1 week ago

  • Work in company

    Travel Pharmacy Technician - 1,416 per week

    Epic Travel Staffing Allied

    Epic Travel Staffing Allied is seeking a travel Pharmacy Technician for a travel job in Washington. · Requires a high school diploma or equivalent. · ...

    Washington

    2 days ago

  • Work in company

    Travel First Assist Technician

    Prime Staffing

    A travel First Assist Technician job is available in Washington. · Specialty: First Assist Technician · Surgery Cases: Bariatrics, Ortho/Spine, Ortho/Total Joints, Robotics, Thoracic... · ...

    Washington Freelance

    1 week ago

  • Work in company

    Travel OB Technician

    HonorVet Technologies

    +HonorVet Technologies is seeking a certified surgical technologist with strong L&D experience to support cesarean section procedures and assist the surgical team in a fast-paced clinical environment. · +NBSTSA Certification (CST) required · [+]Minimum 2 years of scrubbing experi ...

    Washington Freelance

    4 days ago

  • Prime Staffing is seeking a travel First Assist Technician for a travel job in Washington. · ...

    Washington

    6 days ago

  • Work in company

    Fire Alarm Technician

    Verve Search Group

    A Fire Alarm Technician is sought to support projects across the Washington, DC Metro area. This opportunity offers a strong operation with commercial work and excellent earning potential. · ...

    Washington

    17 hours ago

  • Work in company

    Endoscopy Technician PRN

    Only for registered members

    Career growth and development opportunities are available at Sibley Memorial Hospital. The hospital offers free onsite parking and an employee gym. · ...

    Washington, DC

    3 weeks ago

  • Work in company

    Psychiatric Technician PRN

    Only for registered members

    The Psychiatric Technician provides care to meet the emotional, rehabilitative, and physical needs of psychiatric patients under RN supervision. · ...

    Washington, DC

    2 weeks ago

  • Work in company

    HVAC Technician

    ABM Industries

    The HVAC Technician I performs maintenance repairs and installation of assigned HVAC and Refrigeration equipment and controls chilled water systems boilers and various other mechanical electrical and building systems in accordance with client expectations. · Responsibilities: · T ...

    Washington Full time

    3 days ago

  • Work in company

    anesthesia tech

    Only for registered members

    Sibley Memorial Hospital has a distinguished history of serving the community since its founding in 1890. Prepares anesthesia machines and monitoring equipment for physician use. · ...

    Washington, DC

    1 month ago

  • Work in company

    prn - ob technician

    Only for registered members

    Works as a skilled technician who possesses knowledge of aseptic/surgical technique and is able to provide surgical technical skills for patients undergoing obstetrical and gynecological procedures. · ...

    Washington, DC

    1 month ago

  • Work in company

    Endoscopy Tech II

    Only for registered members

    We're looking for an experienced and motivated Endoscopy Technician II to bring expertise, precision, and teamwork to our growing gastroenterology service line. · Prepare procedure rooms and organize equipment based on physician preference and patient needs. · Assist physicians d ...

    Washington, DC

    1 month ago

  • Work in company

    Travel OB Technician - 2,009 per week

    HonorVet Technologies

    Seeking a Certified Surgical Technologist with strong L&D experience to support cesarean section procedures and assist the surgical team in a fast-paced clinical environment. · ...

    Washington

    1 week ago

  • Work in company

    Travel OB Technician - 2,009 per week

    HonorVet Technologies

    HonorVet Technologies is seeking a travel OB Technician for a travel job in Washington, District of Columbia. · ...

    Washington

    4 days ago

  • Work in company

    Travel Medical Technologist

    MedPro Healthcare Allied Staffing

    MedPro Healthcare Allied Staffing is seeking a travel Medical Technologist for a contract with one of their top healthcare clients. · Spend time testing blood and bodily fluids by using complex laboratory equipment to ascertain wide variety of information. · ...

    Washington Freelance

    4 hours ago

Jobs
>
Customer service technician