Tow and Light Service Driver - Oakland, United States - American Automobile Association
Description
**Tow and Light Service Driver**
Location Oakland, CA Category Roadside Service and Automotive Job Id J122382 **Posted Date** 02/17/2022 JOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Great Pay- $23.06 hourly with the potential to make up to an ADDITIONAL $1,300 per month with quality and productivity incentives
Training Youll attend a thorough, comprehensive, training program
Benefits Medical, Dental, Vision, wellness program and more
401k Matching $1 for $1 company match up to 6% of pay
Monthly Bonuses
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment AAA will value your contribution to providing exceptional service to our members
**Essential Functions**
Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
**?Knowledge/Skills/Abilities**
Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle
**Education & Experience/Licenses & Certification**
Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)
**Work Environment/Physical Requirements**
Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.
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