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Systems Administrator - St Louis, United States - General Dynamics Information Technology
Description
Transform technology into opportunity as a Systems Administrator (Tier 2 Deskside Support) with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As a Systems Administrator (Tier 2 Deskside Support) you will help ensure today is safe and tomorrow is smarter.
Our work depends on TS/SCI cleared Systems Administrator (Tier 2 Deskside Support) joining our team to Support our intelligence customer in St.
Louis, MO.HOW A SYSTEMS ADMINISTRATOR (TIER 2 DESKSIDE SUPPORT )
WILL MAKE AN IMPACT
Job Description:
The Tier 2 Desktop Support Technician provides Deskside IT Service support to the UDS End User Devices deployed at NGA.
End user device equipment consists of workstations (thin and thick clients), monitors, KVMs, print, fax and scan devices, secure tablets and laptops, VoIP devices, Desktop VTCs (DVTCs), removable media, and associated accessories.
The individual will fulfil Installation, Move, Add, Change, and Disposal (IMACD) service requests, and support the completion of special projects.
Primary Responsibilities:
Provide support for implementation, maintenance, and incident troubleshooting of IT systems
Manage hardware in all stages including unpacking and setup of end user devices
Resolve IT incidents from cradle to grave, working close with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract
Install application software on end user device workstations via scripted install packages
Inventory management of UDS deployed software and end user devices
Network and locally attached printers
Assist users in accessing and using IT systems
Provide user education and training in basic hardware and software functions
Create and maintain documentation and SOPs to train new employees
Utilization of a ServiceNow based ticketing database to track, update and resolve break/fix incident tickets and in fulfilling new requests submitted and tracked as Demands and RITMs
Identify and execute process improvements and other enhancements that improve operational efficiency.
WHAT YOU'LL NEED TO SUCCEED:
Basic Qualifications:
TS/SCI Clearance w/ ability to obtain CI Poly
Knowledge in one or more of the following areas:
Workstations (thin and thick clients)
Monitors
KVMs
Print, Fax and Scan Support Services
Audio Visual Services
Voice and VTC Support Services
Desktop Image Management
Virtual Desktop Infrastructure (VDI) Support Services
Home Directory and Profile Support Services
E-mail Support Services
Software Support Services
Domain Name Services (DNS)
Dynamic Host Configuration Protocol (DHCP)
Patch Management (Windows)
Excellent troubleshooting capabilities and strong communication skills.
Strong work ethic and attention to detail
Strong organizational skills
Strong writing skills (document creation and management)
Strong time management skills and ability to work flexible schedules to meet job requirements
Ability to work independently on projects and/or tasks
Ability to regularly stand and walk between buildings on a large campus
Ability to move and lift computers, printers, monitors, and other hardware
Experience and/or knowledgeable with; Windows 7; Windows 10; Citrix; SMS; and SCCM
Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.)
Team player and willing to both share knowledge and learn from others to ensure team's success
Enthusiasm and ability to adapt to new and changing technologies
A+ Certification, N+ Certification, Security + or other DoD M certification
Thin Client using Virtual Desktop Infrastructure (VDI) Technology
Thick & thin web-based applications
ITIL v3 Foundations
Technical writing
Education & Experience:
Requires Bachelor's Degree or an equivalent combination of years of experience and education and 3+ years of prior relevant experience
GDIT IS YOUR PLACE:
Work Requirements
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Years of Experience
3 + years of related experience
* may vary based on technical training, certification(s),
or
degree
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Certification
Security+, CE - Comptia Security+
Travel Required
None
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Citizenship
U.S. Citizenship Required
Salary and Benefit Information
The likely salary range for this position is $85,000 - $115,000. This is not, however, a guarantee of compensation or salary.
Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.About Our Work
We are GDIT.
A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S.
government, defense and intelligence community.Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.
We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development.Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
GDIT is an Equal Opportunity/Affirmative Action employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
