C004643 Senior Technician (ICT Systems Ops Admin and Maint) (NS) - FRI 27 Feb - Norfolk
2 days ago
Job summary
Delivers first call resolution in accordance with Standard Operating Procedures (SOP); Performs Level 1 forward support for incidents and request fulfilment in accordance with applicable SOPs;Escalates incidents to Level 2 support as necessary; Installs and maintains CIS assets for CSU Norfolk and supported customers;
Installs and maintains Software on LAN workstations; Records all actions pertaining to CIS support in the approved ticket management system;
Job description
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