Field Support Technician - Bloomington, MN
1 day ago
Job description
Job Title:
Field Support Technician
Job Type:
Contract
Job Location:
On-Site
JOB SUMMARY
The Field Support Technician provides on-site technical support and maintenance for end-users' computing devices, including desktops, laptops, mobile devices, and peripherals. This in-person role requires regular travel to different sites for on-site support, including lifting equipment. The ideal candidate is proactive, adaptable, and committed to exceptional customer service. This role involves diagnosing and resolving hardware and software issues, ensuring optimal performance and user satisfaction. The Field Support Technician will also be responsible for deploying new devices, performing hardware upgrades, and maintaining accurate inventory records. Additionally, the role requires collaborating with cross-functional teams to support various IT initiatives.
RELATIONSHIPS
Supervisory – Assistant Director, Client Services
Organizational – Frequent contact with staff, business departments, and IT technical teams
External Business – Infrequent contact with vendors.
JOB DUTIES
• Timely resolution of hardware and software issues to minimize downtime.
• Deployment and configuration of new computing devices, mobile devices, peripherals, and printers.
• Accurate documentation of incidents, solutions, and inventory updates in our CMDB tool (ServiceNow).
• User training and support to enhance productivity and end-user satisfaction.
• Troubleshooting issues relating to Windows and iOS operating systems.
• Configuring and deploying desktop and laptop hardware using SCCM imaging or Intune Autopilot.
• Assisting with Microsoft 365 and related productivity tools, including installation and triage.
• Aligning work efforts to meet or exceed IT Team KPIs, metrics, and SLA's.
MINIMUM REQUIREMENTS
• 2-4 years of experience in IT support, hardware deployment, or a related role.
• Excellent communication and interpersonal skills, with proven ability to independently resolve technology issues
directly with end users at all levels of the organization.
• Knowledge of SCCM, Windows 10/11, iOS, and Microsoft 365 (Outlook, Teams, Excel, Word,
PowerPoint).
Experience with ServiceNow or other ITSM tools for asset tracking and updates.
• Able to work independently and manage your time across multiple sites.
• Valid driver's license and reliable transportation to travel between facilities.
• Ability to lift 25-50 lbs. on occasion.
• Sitting and standing for long periods of time.
DESIRABLE REQUIREMENTS
• Experience with Intune, Jamf, SCCM and/or Intune Autopilot.
• Understanding of Active Directory and Group Policy management.
• Familiarity with networking fundamentals, including TCP/IP, DNS, and VPN configurations.
• Certifications such as CompTIA A+, Microsoft Fundamentals, CompTIA Fundamentals.
• Experience supporting Executives or C-Level employees
• Conference room and AV support experience
• Ability to manage and prioritize multiple tasks efficiently.
COMPETENCIES
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions
• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous Improvement
• Ensures Accountability – Holding self and others accountable to meet commitments
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
• Values Differences - Recognizing the value that different perspectives and cultures bring to an organization
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear
understanding of the unique needs of different audiences
• Courage - Stepping up to address difficult issues, saying what needs to be said
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Situational Adaptability – Adapting approach and demeanor in real time to match the shifting demands of different situations
• Self-Development – Actively seeking new ways to grow and be challenged using both formal and informal development channels
The projected hourly range for this position is $36 to $40.
On-Demand Group (ODG) provides employee benefits which includes healthcare, dental, and vision insurance. ODG is an equal opportunity employer that does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.
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