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    • Customer Service Representative - Knoxville - Real Floors

    Real Floors
    Real Floors Knoxville

    1 month ago

    Default job background
    Description

    Customer Service Representative

    About the Role:

    We are seeking a highly skilled Customer Service Representative to join our team at Real Floors, Inc.

    In this office-based role, you will be the vital link between our customers and subcontracted flooring installers, ensuring smooth communication and timely resolution of issues.

    Responsibilities:

    • Process and manage incoming customer orders via phone, email, and our online portal.
    • Provide clear and helpful solutions to customer inquiries and direct them as needed.
    • Maintain accurate records, ensuring all order details, billing, and payroll data are correctly entered.
    • Coordinate with internal departments to resolve any issues related to orders and installations.
    • Communicate with subcontracted installers via SMS regarding job site deliveries.

    Requirements:

    • Bilingual fluency in English/Spanish.
    • 2+ years of customer service experience, preferably over the phone.
    • Strong computer skills, with the ability to learn new systems quickly.
    • Detail-oriented with excellent organizational skills and a proactive approach to problem-solving.
    • Professional communication skills, both verbal and written, with a focus on customer satisfaction.
    • Experience with Gmail, Google Docs, Sheets, and Shared Drive is a plus.

    Benefits:

    • Paid Time Off (PTO).
    • Paid Holidays.
    • FREE Life & Disability Insurance.
    • Health Care Insurance - Company pays most of the cost.
    • Dental & Vision Care Insurance options.
    • Retirement 401(k) + GENEROUS company match.
    • Annual Bonus Potential.
    • Fitness Membership Reimbursement.
    • Employee Referral Bonus Program.

    Estimated Salary: $45,000 - $60,000 per year.

    Location: Knoxville, TN (On-site).

    Job Type: Full Time.

    Hours: Monday - Friday.

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