Information Technology Professional, Learner Support - Minneapolis, United States - University of Minnesota

Description

Apply for Job Job ID 360875
Location All Other -See Job Description
Job Family Information Technology
Full/Part Time Full-Time
Regular/Temporary Regular
Job Code 9702IM
Employee Class Acad Prof and Admin
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About the Job

Salary Range: $66,000+ (Depends on Qualifications)

Please note, we are not offering H-1B or Green Card sponsorship for this position.

The University of Minnesota is committed to fostering local talent through employment opportunities. This position utilizes a hybrid work modality, and prospective applicants must be located either in the state of Minnesota or near the Wisconsin border or otherwise open to relocation.

About The Department

The Tribal Training and Certification Partnership (TTCP) is operated through the Department of Social Work, the College of Education and Human Services Professions, University of Minnesota Duluth. The TTCP aims to improve outcomes for American Indian families through building capacity within public and Tribal child welfare workforces.

The Information Technology Professional acts as the primary point of contact for learner support and user interface/instructional design for the TTCP's web portal, Destiny One Registration System (DORS), and the Canvas learning management system (LMS). The Information Technology Professional, along with other responsibilities, also collaborates with applicable stakeholders for the day-to-day operation of the TTCP's online, hybrid and in-person training courses. The TTCP, founded in 2020, averages 21 training days a month, with over 2,563 participants having attended training to date.

Responsibilities

Learner Support - 35%

• Process learner support tickets via Freshdesk and email on a daily basis. Respond to as needed, and/or forward on to others for support
• Manage participant enrollment in Destiny One Registration System (DORS) and Canvas
• Assist participants with TTCP website portal, DORS and Canvas course navigation.
• Create attendance reports and provide transcript and continuing education documentation to participants as needed.
• Add/drop participants from courses as necessary, filling vacancies based on wait-lists, maintain current wait list, analyze attendance, and report attendance to TTCP staff.
• Aid participants in accessing and maintaining learning records through the TTCP and MNCWTA confirming course credit and registering for make-up courses, when needed

User Interface Design - 30%

• Builds TTCP in-person, hybrid, and remote training courses and course sections in Canvas, DORS and Wagtail for Tribal and public child welfare workers
• Assigns user roles to trainers and participants in Canvas for TTCP courses and assists
• Ensures that learner management systems support the needs of Tribal workers and TTCP staff
• Works closely with TTCP Technology Lead to solve recurring problems related to the learning management system and website portals
• In collaboration with TTCP Technology Lead, communicates with Educational Technology Innovations (ETI) and their systems to coordinate the technical design, development, and maintenance of software platforms

Instructional Design - 15%

• Assist with building course templates; creating and maintaining Canvas course options
• Update multiple TTCP courses and sections weekly
• Develops expertise on Canvas and DORS; advises and guides on their strengths and weaknesses for ongoing improvement of training design
• Participates in strategic planning for training events, including visioning, and identifying information technology elements required to ensure the successful delivery of training content
• Works with TTCP team to develop strategy for the design and delivery of online and hybrid
  instruction and ensures content is digitally accessible
• Identifies and recommends appropriate platforms and features to use for different types of events, such as meeting, webinar, pre-recorded webinar, conference, training, breakout rooms, whiteboard, Q&A, polls, etc.
• Contributes to a professional training team to effectively support the delivery of a positive learning experience for participants
• Research, explore, and advise on emerging technologies that may be beneficial and applicable to the TTCP

Business Relationship [Management] - 5%

• Works in a culturally responsive environment, specifically with American Indian communities
• Participates in TTCP staff meetings to promote new ideas, propose areas of improvement, and further participant experience
• Understands the objectives of the TTCP and assists in meeting those objectives through tasks
• Communicates and collaborates with TTCP Technology Lead and ETI to maintain and improve learning systems
• Interfaces with relevant university and college units as necessary
• Familiarizes self and engages with the MNCWTA LMS Team to streamline workflows
• Other duties as assigned

TTCP Tech Support - 15%

• Produces online and hybrid training events for up to 300 participants using Zoom or similar platforms and provides direction to other training producers
• Assists with all information technology logistics during planning and onsite implementation, including hardware and software applications

Qualifications

Required Qualifications

• Bachelor's degree with at least two years professional work experience, or a master's degree
• Demonstrated experience in working with learning management systems, such as Canvas

Preferred Qualifications

• Bachelor's degree in educational technology, computer technology, instructional design, or a related-field
• Experience with managing learning material for adult learners
• Excellent verbal and written communication skills
• Strong interpersonal and collaboration skills, particularly in settings with Indigenous constituents
• Knowledge or experience working with Tribal communities
• Extensive experience in Canvas, Destiny One Registration System, Freshdesk, Basecamp and Wagtail.
• Excellent analytical and problem-solving skills
• Experience operating multiple learning management systems and databases
• Demonstrated knowledge and commitment to current best practices and solutions for learning participant experience
• Experience in digital accessibility best practices
• Ability to manage workloads while providing support to statewide training initiatives
• Ability to travel up to 10% of the time

Benefits

Working at the University

At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.

The University also offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

Please visit the Office of Human Resources website for more information regarding benefits.

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail or call

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U:

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About the U of M

University of Minnesota, Duluth (UMD)

The University of Minnesota, Duluth (UMD) consistently ranks among the top Midwestern, regional universities in U.S. News and World Report's "America's Best Colleges" issue.

Overlooking Lake Superior, UMD provides an alternative to both large research and small liberal arts environments and attracts students looking for a personalized learning experience on a medium-sized campus of a major university. A firm liberal arts foundation anchors a variety of traditional degree programs, as well as professional and graduate students that draw on UMD's many research institutes and labs.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019,