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    Med-Spa Receptionist Front/Back - Rockville, United States - Morgan Stephens

    Morgan Stephens
    Morgan Stephens Rockville, United States

    3 weeks ago

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    Description

    Our Bethesda practice is looking for a front and back office med-spa receptionist that recognizes the unique needs of each patient, they customize treatments, ensuring optimal skin health and appearance.

    Their commitment extends beyond direct care; they actively research new dermatological technologies and both prescription and non-prescription products.

    The team's dedication to excellence and continuous improvement has made them a trusted choice for thousands, who laud their personalized approach and cutting-edge treatments.


    Their objective is clear:

    to offer the most advanced skin care and facial rejuvenation procedures available, ensuring every patient feels confident in their skin.

    With a reputation built on decades of unparalleled service, they stand as a testament to commitment and expertise in dermatology.

    Objective:

    Deliver a stellar 5-star patient experience, maintain smooth patient flow throughout the facility, and showcase a robust work ethic.

    Responsibilities:


    First Impressions:
    Warmly greet patients upon arrival and departure, ensuring a positive experience from start to finish.

    Communication Skills:
    Answer calls within three rings, demonstrating knowledge of aesthetic procedures and maintaining a friendly demeanor. Use patient names to personalize interactions.

    Scheduling:
    Efficiently book, modify, or cancel appointments. Ensure timely follow-ups for next appointments.

    Promotions & Programs:
    Educate clients about loyalty, referral programs, and ongoing promotions. Drive patient enrollment in membership initiatives.

    Facility Appearance:
    Oversee the aesthetics, cleanliness, and staging of the facility. Ensure the office is ready for daily operations and closed per standard procedures.

    Feedback & Improvement:
    Share patient feedback with the management. Aid in front desk projects like new client leads, rewards, promotions, and gathering online reviews.

    Technology Proficiency:
    Manage patient records in our software system and demonstrate adeptness in using computers, iPads, and phones.

    Service Promotion:
    Knowledgeably describe treatments, services, facility features, and hours. Actively promote treatments, discounts, and retail offerings.

    Digital Presence:
    Contribute to the achievement of Social Media and Review objectives.

    Inventory Management:
    Collaborate with the manager for accurate stock counts and order management.

    Problem Solving:
    Address patient queries and concerns with professionalism. Step in for day-to-day managerial tasks as needed.

    Team Collaboration:
    Attend staff meetings and trainings. Assist in front desk operations and communicate any significant occurrences to the management.

    Professionalism:
    Dress as per uniform policy, maintain a proactive attitude, and work towards the continuous growth of the business.


    This role requires an individual who is solutions-driven, takes the initiative, and can work both independently and as part of a team.


    Requirements:
    Experience working in medical office, aesthetics or beauty / advisory industry
    Positive attitude and amazing customer service
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