Delivery Associate - New York, NY, United States
4 hours ago
Job description
DescriptionTao Group is hiring for their Delivery & Catering Team
Part-time team members who meet the requirements are eligible for:
- State Applicable Time Off
- Pet Insurance
- 401(k) Retirement Program with Employer Match
- Employee Assistance Program
- TAO Savings Marketplace
- Employee Discounts and much more
Full-time team members who meet the requirements are eligible for:
Medical, Dental, and Vision Coverage
- 401(k) Retirement Program with Employer Match
- Life and Disability Insurance Plans
- Ancillary Insurance Plans
- Employee Assistance Program
- Fertility & Family Forming Support and Resources
- Pet Insurance
- Employee Discounts
- TAO Savings Marketplace
- Time off and much more
Responsible for accurately receiving, processing, and confirming guest orders. Ensures timely communication between guests, kitchen team, and delivery drivers to provide a smooth and satisfying service experience.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
- Confirms online orders via various ordering platforms and applications.
- Answers phone calls for pickup and delivery orders, and answers questions/make suggestions for food and beverage items.
- Accurately enter all orders into the POS system and follows proper cash/payment card procedures.
- Assists with packing orders according to guest specifications.
- Coordinates delivery of food with the delivery drivers.
- Works as part of a team and provides help and support to all fellow team members.
- Reviewing emails regarding catering orders and printing out copies for the delivery & Chef teams.
- Ensuring all labels are generated for each catering order.
- Closing out checks accurately for catering and delivery orders.
- Record keeping of Tip pools for Delivery Associates and Drivers.
TRAINING REQUIREMENTS:
- Tao Group Hospitality in-venue delivery and catering training
EDUCATION/WORKING KNOWLEDGE:
- Minimum 1 year customer service experience or equivalent related Tao Group Hospitality experience preferred.
- Previous experience in a high-volume restaurant/nightclub/lounge.
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE
The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
- Ability to write, read, and verbally communicate
- Must be able to move quickly
- Must be able to push and lift up to 75 lbs. with or without assistance
- Must be able to stand for extended periods of time
- Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
- Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working Environment
- Exposure to hot kitchen elements or cleaning materials
- Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
- Maintain a professional, neat, and well-groomed appearance adhering to Company standards
- Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
- Ability to maintain confidentiality
- Ability to handle a fast-paced, busy, and somewhat stressful environment
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