Business Analyst - Phoenix, United States - eVisit
Description
Company Background
eVisit, headquartered in Mesa, AZ, is a telemedicine software company seeking to revolutionize healthcare delivery by creating physician-first tools that fundamentally simplify healthcare.
Our HIPAA compliant telemedicine software was built for providers, by medical physicians, to optimize patient flow and boost practice revenue; while providing added convenience and high-quality care to patients, whether at work, home, or on the road.eVisit is the fastest growing telemedicine software platform.
The company is comprised of a unique team of talented individuals whose experiences are driven from backgrounds in healthcare and software development fields.
Business Analyst, Technical Configuration
As a member of the customer-facing project implementation team, the Configuration Business Analyst will be responsible for understanding the customer's telemedicine workflow requirements and translating that to productized technical configurations within the eVisit platform, which supports the success of the hospital and/or healthcare system.
You are passionate about technology and its potential to positively impact everyone's access to higher quality, more convenient healthcare.
You thrive in a highly-collaborative environment are are motivated by working with other high-performersYou love authoring the path and advising in the creation of the workflows that will result in scalable, repeatable processes for future iterations of the role.
Job Responsibilities/Major Functions:
Maintain a comprehensive understanding of the system features and capabilities in order to provide effective support to the implementation teams, both internal and customer facingWorking from defined business requirements, configure the eVisit system to drive customer's outcomesAdhere to user experience guidelines to ensure configurations are simple, effective, and drive customer adoption.
Complete configuration requests according to the timelines, resources, and scope defined within customer's contracts and project implementation plansRegularly communicate anticipated project risks to the project manager overseeing impact project.
Act as a subject matter expert for technical business areas, helping to drive decisions related to system configuration and/or reportingTrack incoming requests and issue resolution through productivity monitoring toolsAssist with the development of configuration standards and best practice guides for maintaining efficiency, accuracy, and scalabilityCreate user documentation to facilitate customer facing User Acceptance Testing.
Document and share results of end to end testing processesIdentify and communicate impact of system enhancements or configuration changes on integrated systems and processesTrack and test new system functionality, enhancements, and bug fixes in production environments for assigned projectsMaintain ongoing knowledge of security and compliance policies impacting the healthcare industry.
Establish and maintain positive intradepartmental and interdepartmental working relationshipsQualifications:
Bachelor's degree or equivalent practical experience2+ years in a technical, customer-facing role SaaS Experience preferredExperience working with EHRs or EMRsExcellent communication skills; both verbal and writtenDemonstrated ability to create and maintain technical documentationDemonstrated ability to translate difficult technical concepts and ideas into practical business solutionsStrong problem solving and analytical skillsExperience balancing and managing shifting priorities
Benefits
Competitive salaryGreat benefits package including medical, dental, vision, HSA & FSA plans401(k)Generous PTO plan, plus 12 paid national holidaysFun, collaborative environment where the company is working to define the future of telemedicineExcellent opportunity for professional growthby Jobble
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