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    temporary manager, community relations - Los Angeles, United States - Metro

    Metro
    Metro Los Angeles, United States

    3 weeks ago

    Default job background
    Description

    Basic Function

    Develops and manages community outreach, programs, and activities in support of Metro's projects and initiatives.

    Example Of Duties

    • Supports Metro projects and programs during all project phases, including planning, project delivery, and operations
    • Develops, implements, and manages communication strategies and community engagement programs to inform the public, elected officials, and stakeholders of Metro projects, programs, and initiatives
    • Serves as liaison between Metro executive management and local officials, councils, neighborhood councils, and community and advocacy groups to maintain strategic relationships with project stakeholders
    • Identifies opportunities and risks for Metro's projects and develops strategies to maximize opportunities and minimize risks
    • Develops goals, objectives, workplans, and budget for the assigned area
    • Manages staff engaged in outreach programs, trains and motivates them for successful outcomes
    • Manages consultants, reviews scopes of work and budgets, and ensures performance
    • Evaluates and organizes community meetings, press conferences, and media events
    • Represents Metro at public venues and meetings
    • Maintains communications with staff of elected officials regarding constituent interests on studies, projects, and initiatives
    • Researches incidents, complaints, and concerns, and works with stakeholders to achieve solutions
    • Provides responses to transportation concerns from internal and external customers
    • Provides recommendations to project management teams regarding community impacts
    • Serves as the coordinator of communications and strategic development for internal departments on major projects
    • Provides day-to-day management and strategic direction to staff
    • Acts as lead strategist for visual, online, and graphic communications
    • Utilizes social media metrics to enhance online communications
    • Develops strategic plans to mitigate impacts related to construction
    • Facilitates community advisory committees on challenging projects
    • Conducts crowdsourcing efforts
    • Implements safety rules and procedures in support of the agency's safety goals
    • Contributes to ensuring that the Equal Employment Opportunity (EEO) policies of Metro are carried out

    Requirements For Employment

    A combination of education and/or experience that provides the required knowledge, skills, and abilities for the position. A typical combination includes:

    Education

    • Bachelor's Degree in Communications, Political Science, Public Policy, Public Administration, Business, or a related field; Master's Degree in Public Policy preferred

    Experience

    • Six years of relevant experience or three years of supervisory-level experience in public affairs or community relations for a government agency

    Certifications/Licenses/Special Requirements

    • A valid California Class C Driver License or an alternative method of transportation

    Preferred Qualifications

    The following are the preferred qualifications:

    • Experience with community engagement for public infrastructure projects
    • Experience managing project budgets
    • Experience drafting public-facing reports
    • Experience working with diverse community stakeholders

    Knowledge:

    • Principles and practices of community relations
    • Protocol of local and state government and community groups
    • Theories and practices of online communication and digital media
    • Theories and practices of transportation and land use planning, and public finance
    • Federal, state, and municipal legislative processes
    • Research and analytical techniques
    • Public works and transportation projects
    • Social media strategy and marketing
    • Group dynamics and consensus building

    Skills:

    • Developing communication strategies for transportation projects
    • Designing and managing public programs through traditional and social media
    • Communicating with diverse populations
    • Analyzing situations and recommending solutions
    • Communicating effectively orally and in writing

    Abilities:

    • Conducting meaningful outreach to support projects
    • Communicating technical information to diverse audiences
    • Working well with diverse teams
    • Representing the organization before the public and officials

    Selection Procedure

    Applicants who best meet qualifications will be invited to participate in the examination process to evaluate experience, knowledge, skills, and abilities.

    • PTSC BENEFITS
      Temporary Employees are eligible to enroll/receive the following benefits:

      Kaiser medical insurancePublic Pension Plan457/401k planFlex spendingPaid Sick TimeFare mediaRideshare subsidiesMetro One Fitness membership Please note that Temporary employees will be able to work up to 40 hours per week. Assignments may be for up to 1 year, with the possibility of extension up to 2 additional years.
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