Patient Engagement Pharmacy Technician - La Grange
3 weeks ago
Job summary
The Pharmacy Technician – Patient Engagement – Call Center is responsible for prescription order entry insurance processing patient outreach coordination prescription fulfillment delivery under pharmacist supervision.
Responsibilities
- Demonstrates commitment to quality philosophy values by maintaining compliance established policies procedures organizational objectives process improvement safety standards
- Upholds pharmacy services overall vision organizationEngages personal development stay updated pharmacy trends related role practice settingCommunicates represents pharmacy effectively throughout levels organizationPerforms tasks associated prescription order entry adjudication centralized specialty home delivery prescriptions permitted state regulatory accrediting agenciesNavigates dispensing software perform administrative activities including processing prescriptions efficiently coordinating delivery patients caregivers resolving issues claims priority orderResolves problems communicates anticipated prescription delays patients timely mannerUses available software tools synchronize patient medication refillsServes primary point contact patients related medication fulfillment needs escalates clinical questions pharmacistProvides excellent care showing empathy compassion patients caregiversCollaborates onsite central pharmacy dispensing team coordinate services prescription fulfillmentAssists maintaining clean organized ensures assigned tasks completed shiftEscalates problems pharmacist manager unable resolve independentlyAssists training new staff contributes team meetings
Qualifications
Job description
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