Shift Manager - Elkins, United States - Long John Silver's

Long John Silver's Elkins, United States

3 weeks ago

Description

The Shift Manager coordinates shifts, leads Crew Members, and is a key part of the restaurant management squad. Sharing responsibility with the management team for all aspects of the restaurant's operations, ensuring guest satisfaction, supporting crew development, and boosting sales and profits.

Duties and Responsibilities:

SERVICE

Ensuring 100% satisfaction for all LJS guests
Resolving customer concerns promptly with BAM and ensuring their happiness and satisfaction

PEOPLE/CULTURE

Aiding the management team in gathering Voice of the Customer (VOC) feedback
Motivating Crew Members to excel in their performance
Maintaining appropriate staffing levels for optimal guest service
Respecting all Crew Members while promoting teamwork and accountability
Ensuring positive engagement with every guest interaction

PRODUCT

Properly storing, handling, preparing, and presenting ingredients and menu items with a focus on food safety and guest satisfaction
Enhancing profitability by managing product projections and waste effectively
Delivering a top-notch service and taste experience to every guest

PLACE

Keeping a clean, safe, and welcoming environment for guests and Crew Members
Implementing a 'clean as you go' approach to maintain cleanliness at all times
Creating an inviting atmosphere that encourages guests to return

LEADERSHIP

Providing support to Crew Members by communicating team objectives and identifying training needs
Assisting in the hiring and training of new Crew Members
Addressing Crew Member inquiries and issues, ensuring work quality and compliance
Communicating deadlines and sales targets to Crew Members
Developing strategies to enforce company regulations and performance standards
Learning sales forecasting, creating schedules, managing inventory, and generating reports
Ensuring compliance with cash control, security, safety, and food quality standards

*Carrying out other tasks as delegated by restaurant management

Role Requirements

Minimum age of 18
High School Diploma or Equivalent
At least 3 months experience as a Crew Member
Completion of Shift Manager Readiness Checklist
Reliable transportation and availability for flexible shifts
Demonstrate pride in all tasks performed
Valuing customer service to enhance guest experiences
Thriving in a fast-paced environment
Maintaining high food and cleanliness standards
Bringing positivity and energy to the team
Prioritizing punctuality and efficiency
Proficiency in reading and interpreting various instructions
Ability to perform basic mathematical calculations and solve practical problems

Physical Demands

The physical demands include:

Extended periods of standing
Effective communication with Crew members and guests
Handling, feeling, and reaching with arms and hands
Sitting, climbing, and balancing
Stooping, kneeling, crouching, and crawling
Lifting and moving up to 50 pounds

Working Conditions

Environmental aspects may involve:

Exposure to cooking fumes
Moderate noise levels
Working near heat and hot cooking equipment

*Reasonable adjustments can be made to support individuals with disabilities in fulfilling the role's requirements.

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