Customer Service Representative - Dallas, United States - Dhantx

Description

JOB TITLE:

CUSTOMER SERVICE REPRESENTATIVE

SALARY:
$19.00


PER HOUR

LOCATION:

INFORMATION TECHNOLOGY

Summary:

This position is under general supervision and is responsible for providing high level customer service to all DHA, Housing Solutions for North Texas incoming calls and respond to email inquiries.

This position is also responsible for providing support as front desk receptionist when needed.


Essential Job Functions:

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification.

Shown are duties intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
Ability to answer, respond and resolve inquiries in a high volume of inbound calls and emails.

Ability and knowledge to explain nature of DHA programs, procedures, and services to clients; maintains absolute confidentiality of work-related issues, client records and DHA information.

Ensures that customers understand information and direct specific inquiries to case managers or other departments as appropriate.
Listen attentively to customer needs and concerns; demonstrating empathy and provide resources as it relates to the inquiry.
Document calls and inquire resolutions by entering accurate and detailed notes into client database.

Supports the relationship between DHA and the constituent population by demonstrating courteous and cooperative behavior when interacting with clients, visitors, and DHA staff.

Enthusiastically promotes the President/CEO's priorities for the operations of DHA.
Performs other duties as assigned or required.


Knowledge and Skills:
Knowledge of DHA policies and procedures.
Knowledge of customer service techniques.
Skill in data entry and basic clerical tasks.
Skill in operating a personal computer, copy machine, fax machine and other office equipment.
Skill in effective communication, both verbal and written.
Skill in interacting with people of different social, economic, and ethnic backgrounds.


MINIMUM QUALIFICATIONS:

High School diploma or GED equivalent, and two (2) years of customer service, clerical and computer experience; OR an equivalent combination of education and experience.

Explanation of Hiring Process:
Thank you for your interest in job opportunities with the Dallas Housing Authority.

All applications for open posted positions must be submitted via on-line at No on-line applications will be accepted after the noted closing date on the announcement.

We encourage you to visit our website often to view and apply for vacant positions with the agency.

DHA is proud to be an equal opportunity workplace and is an affirmative action employer.

We are committed to equal employment opportunity and all employees and applicants are treated equally without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job related disability, or any other protected group status.

Applicants are considered for all positions, and all employees are treated during employment without regard to race, color, national origin, religion, sex, disability, sexual preference, gender identity, genetic information, veteran status, familial status or age.

We perform drug and alcohol testing and criminal background checks on all individuals offered a position at Dallas Housing Authority.

All offers of employment are conditional upon verification of information obtained as the result of DHA's investigation and testing.

Any misstatement or omission of a fact relevant to original appointment or nature of work assignment will result in dismissal later.

Applicant Notice:
Only one (1) position can be applied for on an application.
All sections of the application must be completed. Incomplete applications will not be processed. Any request for information on the application that does not apply, the applicant should write "N/A" in that field.
A Resume will not be substituted for completing the Employment History section on the application.
A P.O. Box address will not be accepted for the address. The Application will not be processed without a physical street address.

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