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Manager, Consumer Intake Team
2 weeks ago
Lawyer Basking Ridge, United StatesJob Description · Job DescriptionFounded in 2009, is a leading U.S. legal directory that has matched over a million consumers with local lawyers. We take pride in successfully connecting consumers in a time of need with qualified local legal representation. To support our missio ...
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Registration & Intake Coordinator- Team Health
3 weeks ago
Hackensack Meridian Health North Bergen, United StatesOverview: · Our team members are the heart of what makes us better. · At Hackensack Meridian Health we help our patients live better, healthier lives and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, ...
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Paralegal
1 week ago
Kyberia Legal Bernards, United StatesJob Overview: · Kyberia Legal, a leading law firm specializing in Intellectual Property (IP) and Business Law, is seeking a highly organized and experienced individual to join our team as a Paralegal/Legal Secretary. The ideal candidate will possess strong administrative skills, ...
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Project Manager
1 week ago
MassGenics Bernards, United States ContractInnova Solutions is immediately hiring for a Project Manager - Cloud/AI/ML · Position type: Contract · Duration: 12+ Months · Location: Basking Ridge, NJ/ Ashburn VA,/Irving, TX, Boston, MA (Hybrid) · Description: · As a Project Manager - Cloud/AI/ML you will :- · Be the AI&Data ...
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Client Services Coordinator I
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Program/ Project Manager
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Indotronix International Corporation Basking Ridge, United StatesTitle: Program/ Project Manager (Enterprise Privacy) · Location: One Verizon Way, Basking Ridge, NJ (NJ0533)-USA · Type: Contract (HYBRID) · Duration: Long Term · Job Description: · Targeted Years of Experience: 7-10 years · As the Program/Project Manager, you will provide t ...
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Paralegal
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MG M The Law Firm Basking Ridge, United StatesJob Description · Job DescriptionMG+M The Law Firm is a nationally renowned litigation law firm concentrating on complex civil matters. The firm's expertise is diverse but focused in the areas of toxic tort, complex product liability, local government, general liability, and comm ...
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Product Lead
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Regeneron Pharmaceuticals Basking Ridge, United StatesThe Global Development Solutions (GDS) Delivery & Operations Senior Manager is responsible for the end-to-end implementation, support & continuous improvement of SAS platform, EDC systems and Analytical platforms. The resource will partner with key business stakeholders to intake ...
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Enterprise Privacy Operations Manager
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Litigation Paralegal
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Ascension Global Staffing & Executive Search Basking Ridge, United StatesJob Description · Job DescriptionAscension Global Staffing & Executive Search, a Hispanic Women Owned & Operated National Recruiting Firm stands at the forefront of innovation and excellence. Led by a visionary team with a deep commitment to diversity and inclusion, our firm is d ...
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Enterprise Privacy Operations Manager
1 week ago
Crossfire Consulting Basking Ridge, United StatesTargeted Years of Experience: 7-10 yearsAs the Program/Project Manager, you will provide the program/project support for the Telecommunication Enterprise Privacy Operations major initiatives, such as providing operational support for Privacy Impact Assessments, Privacy controls a ...
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Project Manager
1 week ago
Innova Solutions Basking Ridge, United StatesInnova Solutions is immediately hiring for a · Project Manager - Cloud/AI/ML · Position type: Contract · Duration: 12+ Months · Location: Basking Ridge, NJ/ Ashburn VA,/Irving, TX, Boston, MA (Hybrid) · Description: · As a Project Manager - Cloud/AI/ML you will :- · Be the AI& ...
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Fitness Sale Associate
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Circle Fitness Llc Basking Ridge, United StatesJob Description · Job Description The Sales Associate role assists in running all front of house fitness studio operations, with a strong focus on premium customer service as well as meeting sales expectations. Ideal candidate has strong customer service skills and basic sales e ...
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Fitness Sales Associate
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Circle Fitness Llc Bedminster, United StatesJob Description · Job DescriptionFitness Sales Associate / Membership Advisor · Orangetheory Fitness is a trendsetting franchise fitness organization with 1,300+ locations open in the US and Canada and over 600+ new fitness studios under development nationally and internationally ...
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Sr. Bench Manager
1 week ago
PeggNet, LLC Mendham, United StatesJob Description · Job DescriptionSalary: · Are you a tech enthusiast with a knack for troubleshooting and fixing computer issues? Are you looking for an IT Technician/Management position? Peggnet Computers is seeking a skilled Sr. Bench Technician/Manager to join our team · Abou ...
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Product Lead
1 week ago
Regeneron Pharmaceuticals Inc. Basking Ridge, United StatesThe Global Development Solutions (GDS) Delivery & Operations Senior Manager is responsible for the end-to-end implementation, support & continuous improvement of SAS platform, EDC systems and Analytical platforms. The resource will partner with key business stakeholders to intake ...
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Front Desk Receptionist
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Riverwalk Physical Therapy Basking Ridge, United StatesRiverwalk Physical Therapy, an independently owned practice, has an immediate opening for a Full Time or Part Time Receptionist to join our team. · As a company we consistently receive 5-star Google reviews due in large part to our core team of talented and dedicated staff member ...
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Product Lead
1 week ago
Regeneron Pharmaceuticals, Inc. Basking Ridge, United States Full timeThe Global Development Solutions (GDS) Delivery & Operations Senior Manager is responsible for the end-to-end implementation, support & continuous improvement of SAS platform, EDC systems and Analytical platforms. The resource will partner with key business stakeholders to intake ...
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Client Services Coordinator I
1 week ago
Fellowship Village Basking Ridge, United StatesAre you prepared to leave your imprint on the remarkable journey of transforming the aging experience? Embrace the opportunity with FellowshipLIFE Inc., where compassion is coupled with action. At FellowshipLIFE, our Client Services Team Members go above and beyond, making an ext ...
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Client Services Coordinator I
1 week ago
FellowshipLIFE Basking Ridge, United StatesAre you prepared to leave your imprint on the remarkable journey of transforming the aging experience? Embrace the opportunity with FellowshipLIFE Inc., where compassion is coupled with action. At FellowshipLIFE, our Client Services Team Members go above and beyond, making an ext ...
Manager, Consumer Intake Team - Basking Ridge, United States - Lawyer
Description
Founded in 2009, is a leading U.S. legal directory that has matched over a million consumers with local lawyers. We take pride in successfully connecting consumers in a time of need with qualified local legal representation.To support our mission, we are seeking a dedicated and passionate Consumer Intake Manager to lead our Basking Ridge team delivering exceptional lawyer matching services to consumers.
As the Consumer Intake Manager at , your responsibilities include:Manage a team of Intake Specialists responsible for processing a high daily volume of consumer phone referrals.
Set clear goals, establish performance expectations, and regularly assess individual and team performance to drive continuous improvement.
Develop and streamline the consumer intake process, implementing best practices to ensure efficient and accurate handling of customer interactions.
Work with the product and tech development teams to continuously advance the intake platform to deliver cutting edge services leveraging AI, voice sentiment and other technologies to increase service quality and efficiency.
Maintain a comprehensive understanding of 's products, services, policies, and procedures to effectively address customer concerns and provide appropriate guidance.
Adapt to a fast-paced environment, effectively managing changing priorities to meet customer needs.
Requirements
3-5 years of experience in a managerial role, preferably in a customer service or consumer-focused environment or legal intake.
Experience recruiting and training new team members.
Excellent problem-solving skills, with the ability to identify and resolve customer issues effectively and efficiently.
Willingness to learn and adopt new methodologies and technologies to enhance the consumer intake process.
Excellent verbal, interpersonal, and written communication skills, enabling effective communication with team members, management and consumers.
Bachelor's degree or equivalent work experience required.
Benefits
Competitive base salary
Stock options
Company-wide bonuses
Generous vacation policy including up to 8 weeks Long Service Leave.
Medical, dental, and vision healthcare insurance
Health-oriented work environment including sit/stand electric desks and treadmills
Fun company events
Subsidized continuing-education, off-site training courses
Open management structure encourages communication and feedback
Manager, Consumer Intake Team professionals in Basking Ridge
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Joseph Bean
Ascendion - Digital Engineering Services