Customer Service - Tempe
7 hours ago
Job description
ADP is hiring customer service professionals for our Associate Client Support Consultant positions. It is hybrid whereby employees work 3 days in the office and 2 days at home each week.
- Are you ready to join a company offering career advancement opportunities throughout your career journey?
- Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
- Are you looking for an inclusive environment with a culture of collaboration and belonging?
If so, this may be an opportunity for you. Read on and decide for yourself.
In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.
The nature of what you do every day will not change -- your #1 goal is to help clients who have between 1- 49 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success
To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:
Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.Learn. You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.
TO SUCCEED IN THIS ROLE: Required Qualifications
- At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
- You can work overtime hours during peak seasons.
- A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
- Experience noted above, OR
- Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.
- Fluent in both English and Spanish is a plus
$21.50 / hour
QualificationsYOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
- Continuously learn through ongoing training, development, and mentorship opportunities.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply now
#LI-Hybrid
Similar jobs
We're looking for a Customer Service Representative to join our Member Services team. · Communicate with our members via phone and email, exhibiting care in every interaction. · ...
5 days ago
Achieve is a leading digital personal finance company that helps everyday people move from struggling to thriving by providing innovative, personalized financial solutions. · Minimum of 1 year of Customer Service experience (call center or retail) · High school diploma or equival ...
6 days ago
We are seeking a motivated Customer Service professional in Tempe, AZ. · ...
5 days ago
Responsible for preparing the donor and equipment for pheresis processors. Prepares the autopheresis machine for the pheresis process. · ...
1 month ago
Provide exceptional customer support via phone, email and in-person interactions. · Assist in training and mentoring new team members. · Resolve customer inquiries and issues efficiently ensuring satisfaction. · Maintain accurate records of customer interactions and transactions. ...
6 days ago
As a part of our Member Services team, you'll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions. · ...
6 days ago
The Customer Service Representative provides primary/frontline telephone support for EMCOR Customer Solutions Center (CSC) contracted customers, vendors and technicians. This includes creating work orders and coordinating with necessary parties to effectively and efficiently reso ...
3 weeks ago
If you enjoy helping customers, solving problems and supporting a fast-moving service team - and you bring strong communication skills with a customer-first mindset - we want you to apply now. · ...
2 weeks ago
We're currently seeking a Customer Service Representative to join our growing team If you're energized by a fast-paced environment and have a passion for delivering great service we'd love to hear from you. · Processes incoming calls and emails including customer orders submitted ...
1 month ago
7971 - Phoenix CEC W. Fountainhead Parkway, Tempe, Arizona, 85282CarMax, the way your career should be · Provide an iconic customer experience · As a Customer Service Consultant, you will be the vital link between a customer's at-home and in-store CarMax experience, providing a ...
12 hours ago
Help customers solve problems and work in a fast-paced service team. · ...
1 week ago
We are seeking a Customer Service Representative to join our team!As a key member of our service team,you will be responsible for providing exceptional customer service and support while working in fast-paced environment. · Answer customer calls and identify their service needs · ...
1 week ago
Customer Service Representatives are the first line of communication between our company and customers. They interact with customers over the phone, in person, and via email and social media. · ...
1 week ago
+About Imagine Learning: · Imagine Learning is at the forefront of an exciting new era of using technology to improve education. · +Answering incoming calls and emails from clients and providing timely and accurate solutions · ...
3 weeks ago
We have an opportunity for you to personally thrive and make a difference in our company.You will assist with customer questions, inquiries and issues related to accounts payable inquiries. · ...
1 month ago
TransPerfect Is More Than Just a Job…Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. · ...
2 days ago
We are seeking an experienced Customer Service Representative to join a professional office team based in Tempe, AZ.This full-time position plays a key role in supporting customers and ensuring operational accuracy across internal systems. · The ideal candidate demonstrates stron ...
1 month ago
Bake the Cookie Shoppe is an award-winning dessert brand. This is a full-time on-site role for a Baker and Customer Service professional based in Tempe, AZ. · ...
2 weeks ago
We're seeking a Customer Service Representative to join our growing team If you're energized by a fast-paced environment and have a passion for delivering great service we'd love to hear from you. · Processes incoming calls and emails including customer orders submitted by teleph ...
1 week ago
· Work Location Type:Hybrid · About Grainger: · W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with p ...
11 hours ago