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Beverly Hills

    Client Service Specialist - Beverly Hills, United States - CalPrivate Bank

    CalPrivate Bank
    CalPrivate Bank Beverly Hills, United States

    3 weeks ago

    Default job background
    Description
    Job Description

    Job Description

    CalPrivate Bank is an equal opportunity employer, committed to diversity, equity and inclusion.

    Job Title - Client Services Specialist
    Department - Beverly Hills Branch
    Reports To - Client Services Manager
    FLSA Status - Non-Exempt


    Job Summary:
    Interviews and determines customer's banking needs. Aides in selecting accounts and services best suited for the customer's particular needs and requirements. Accurately and efficiently opens and cross-sells new accounts and bank products. Processes teller transactions as necessary.

    Performs to standards that meet or exceed the Bank's objectives and fulfills the expectations of all internal and external customers.

    Represents the Bank in a professional courteous manner at all times.

    Duties and Responsibilities
    Open new accounts utilizing Bank's new account platform.
    Accurately produce signature cards and other documents, disclosures timely and efficiently.
    Maintain a high level of service to Bank Customers.
    Assist customers with problem resolution in order to maintain a high level of customer satisfaction. Act as the initial escalation point for problem resolution.
    Proficient in all teller, safe deposit, ATM balancing and all related systems platforms.
    Understand legal documentation requirements for both consumer and business accounts.
    Act as dual custodian for vault, cash, keys, etc.
    Perform clerical tasks such as filling, copying, scanning.
    Answer general phone line, resolve customer inquiries and or forward calls as appropriate.
    Conduct all Teller functions as necessary following all related policies and procedures.
    Strong interpersonal and communications skills with all levels of bank staff, customers and outside contacts.
    Responsible for identifying cross sell opportunities and acting on them as appropriate.
    Serve as backup as needed.
    Perform other duties as assigned or needed.
    BSA/AML/Compliance
    Responsibilities
    This position includes direct or indirect interaction with customers and other employees and therefore includes responsibilities relating to BSA/AML.

    The employee will have opportunity to examine and view information and documents produced by other employees of the Bank relating to BSA and therefore has the obligation to report suspicious activity to the BSA Officer as appropriate.

    The employee is responsible for understanding and following the Bank's BSA/AML policies including elevating suspicious activity to the BSA Officer.

    Additionally, the employee is required to understand and follow the Bank's compliance program.
    Requirements

    Qualifications
    Minimum 3-5 years banking client service and operations experience.
    New account experience highly desirable.
    Knowledge of Bank policies and procedures and regulatory compliance.
    Cash handling experience required.
    Competencies
    Customer Focus
    Approachability
    Effective Communication Skills
    Technical Skills
    Problem Solving
    Planning/Organizing

    Skills
    Judgment and Decision Making Skills
    Team Work
    Composure
    Quality/Accurate and detail oriented

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