Director of Sales Donated Goods - Doral, United States - Goodwill Industries

Description

The Director of Donated Goods Sales is responsibe for assisting the Vice President of Donated Goods in operating the Retail Division business.

The position leads the store management teams, overseeing both administrative and daily operations to ensure exceptional customer experiences and achievement of business goals providing training and leadership development.

Leads, directs, and coaches assigned team to maximize sales per square foot, donor value, and profits. Improve the performance of the stores by maximizing profitability and controlling expenses and payroll budgets.

Plans and develops donated goods retail activities using all available data, resources, and capabilities to ensure continuous performance improvement and lean processes through evaluations and six sigma techniques.

Hold staff accountable and ensure compliance of workers with established policies, procedures, and standards.

Drive organizational and departmental initiatives for the benefit of the organization as a whole.

Ensures the highest level of customer service and develop new ways to improve sales to meet customer demand.

To investigate and respond to customer complaints.

Enforce and uphold organizational and departmental standards in regards to store cleanliness, merchandising, customer service, and financial performance.

To read, interpret, distribute, and take appropriate action on financial reports, labor reports, inventory reports, retail management reports.

To monitor store performance and act expeditiously to direct staff in making adjustments when necessary. Proactively resolves conflicts among the collection, production, internal/external distribution, and sales processes of donated goods.

To continually look for new sites for the Real-estate person to investigate and to be responsible for the set-up and grand openings of new sites.

To assist with the preparation of the department budget. Analyze, control, and approve or arrange for approval of expenditures to conform to the budgetary requirement.

To consistently conduct store, donation center, and warehouse visits.

Assists in hiring, training, evaluating, and performance managing team members within the framework of Goodwill policies, procedures, and job descriptions.

Support all corporate initiatives to provide employment and training opportunities to people with disabilities while operating efficiently and cost-effectively.

Education/Experience

Possess a combination of education and experience that demonstrate the knowledge and ability to perform the work. A bachelor's degree in business administration, business management, or a related field is preferred.

Intermediate/extensive knowledge of men's, women's, and children's clothing, household items, furniture, and other miscellaneous donations, established fulfillment, warehouse, distribution, and e-commerce operations.

Familiarity with a wide range of equipment, software, material handling, distribution, and supply chain methodologies to meet daily requirements of Goodwill's businesses.

Five years of managerial experience.

Intermediate/advanced knowledge of Word, Excel, and PowerPoint.

Must be able to work occasional after-hours, holidays and weekends; and to travel locally, and nationally.

Must possess a valid driver's license.


Job Type:
Full-time

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance


Shift:
Day shift


Weekly day range:
Monday to Friday


Ability to Relocate:

Miami, FL 33142:
Relocate before starting work (Required)


Work Location:
In person

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