Jobs
>
Irving

    Guest Services Agent - Irving, United States - Hyatt House Las Colinas

    Hyatt House Las Colinas
    Hyatt House Las Colinas Irving, United States

    2 weeks ago

    Default job background
    Description

    Compensation Type

    Hourly

    Highgate Hotels


    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

    Location


    Hyatt House Las Colinas

    5901 N MacArthur Blvd.Irving, TX 75039

    Overview


    The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

    Responsibilities

    • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
    • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
    • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
    • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
    • Review Front Office log and Trace File daily.
    • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
    • Follow all cash handling and credit policies.
    • Be aware of all rates, packages and special promotions as listed in the Red Book.
    • Be familiar with all in-house groups.
    • Be aware of closed out and restricted dates.
    • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
    • Be familiar with hospitality terminology.
    • Have knowledge of emergency procedures and assist as needed.
    • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
    • Use proper two-way radio etiquette at all times when communicating with other employees.
    • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
    • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
    • Be able to complete a bucket check, room rate verification report, and housekeeping report.
    • Balance and prepare individual paperwork for closing of shift according to hotel standards.
    • Maintain and market promotions and guest programs.
    • Maintain a clean work area.
    • Assist guests with safe deposit boxes.

    Qualifications

    • College course work in related field helpful.
    • Experience in a hotel or a related field preferred.
    • High School diploma or equivalent required.
    • Computer experience required.
    • Customer Services experience preferred.
    • Flexible and long hours sometimes required.
    • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
    • Ability to stand during entire shift.
    • Maintain a warm and friendly demeanor at all times.
    • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
    • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
    • Must be able to multitask and prioritize departmental functions to meet deadlines.
    • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
    • Attend all hotel required meetings and trainings.
    • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
    • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
    • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
    • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
    • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
    • Must be able to cross-train in other hotel related areas.
    • Must be able to maintain confidentiality of information.
    • Must be able to show initiative, including anticipating guest or operational needs.
    • Perform other duties as requested by management.
  • CornerStone Staffing

    Customer Service Agent

    3 weeks ago

    CornerStone Staffing Irving, United States TempToFT

    CornerStone Staffing has partnered with a POWER HOUSE Cabinet Manufacturing company that has a huge presence the U.S, Canada and Mexico. We are currently seeking GREAT CANDIDATES for the Customer Service position. · Pay: $19/hr · Location: Irving, Texas · FULLY REMOTE AFTER 4 WE ...

  • CornerStone Staffing

    Customer Service Agent

    3 days ago

    CornerStone Staffing Irving, United States Temp

    CornerStone Staffing is hiring for a Medical Customer Service Representative in Irving, TX · Work for one of the largest independent specialty pharmacies in the US · Don't miss out on this opportunity APPLY TODAY · Job Title: Customer Service Representative · Location: Irvin ...

  • G2 Secure Staff

    Baggage Service Agent

    4 weeks ago

    G2 Secure Staff Irving, United States

    Job Description · Meet and greet arriving passengers in the claim area; provide assistance and information to individuals meeting arriving passengers. Determine service needs of customers, providing assistance with all baggage issues, including lost articles, lost, damages and p ...

  • PM Hotel Group

    Guest Services Agents

    4 weeks ago

    PM Hotel Group Irving, United States

    What You'll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guest Guest Service, Agent, Guest, ...

  • G2 Secure Staff

    Baggage Service Lead Agent

    2 weeks ago

    G2 Secure Staff Irving, United States

    Job Description · To coordinate the daily shift functions of the baggage service department for the Baggage Service Agents. · QUALIFICATIONS: · A. EDUCATION AND EXPERIENCE · 1. High School diploma or equivalent. · 2. Computer experience necessary. · 3. Previous customer serv ...

  • G2 Secure Staff

    Passenger Service Agent

    4 weeks ago

    G2 Secure Staff Irving, United States

    Meet and greet customers with tickets. Provide assistance to passengers as requested or required. Monitors ticket counter & Self Service Check-in queue activity. Assist with the ticketing and boarding process, gates, and baggage service. · QUALIFICATIONS: · A. EDUCATION AND EXPER ...

  • Inceed

    Mortgage Customer Service Agent

    2 weeks ago

    Inceed Irving, United States

    Compensation: $17-19 / hour · Location: Irving, TX · [TITLE]: Mortgage Customer Service Agent · Inceed has partnered with a great company to help find a skilled Mortgage Customer Service Agent to join their team · The Mortgage Customer Service Agent is responsible for first l ...

  • Asbury Automotive Group

    BDC Service Appointments Agent

    2 weeks ago

    Asbury Automotive Group Irving, United States

    About Asbury David Mc. David is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative te Agent, Service, Service Advis ...

  • BOK Financial

    Bilingual Mortgage Customer Service Agent

    1 week ago

    BOK Financial Irving, United States

    Req ID:74717 · Location: Irving -IRV · Areas of Interest: Mortgage Servicing · Pay Transparency Salary Range: Not Available · Application Deadline: 06/17/2024 · BOK Financial, Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top U.S.-based financial ...

  • Quorum Hotels

    Guest Services Agent

    2 weeks ago

    Quorum Hotels Irving, United States Part time

    · The Aloft Las Colinas is looking for a Guest Services Agent to join the team · The Guest Services Agent are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their sta ...

  • Wyndham Hotels & Resorts

    Guest Services Agent

    3 weeks ago

    Wyndham Hotels & Resorts Irving, United States

    ** Guest Services Agent** · Location: Irving, TX, US, 75063 · Property Name: La Quinta by Wyndham Dallas - DFW Airport N Irving Req Id: 16305 · La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Dallas - DFW Airport N Irving ...

  • CornerStone Staffing

    Customer Service Agent

    3 weeks ago

    CornerStone Staffing Irving, United States TempToFT

    CornerStone Staffing has partnered with a POWER HOUSE Cabinet Manufacturing company that has a huge presence the U.S, Canada and Mexico. We are currently seeking GREAT CANDIDATES for the Customer Service position. · Pay: $19/hr · Location: Irving, Texas · FULLY REMOTE AFTER 2-4 ...

  • Claudia Salas - State Farm Agent

    Financial Services Representative State Farm Agent Team Member

    2 weeks ago

    Claudia Salas - State Farm Agent Irving, United States

    Job Description · Job DescriptionPosition Overview · State Farm Insurance Agent located in Irving, TX is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Claudia Salas - State Farm Agent, you will build and develop customer rel ...

  • Linda DeSpain - State Farm Agent

    Financial Services Representative State Farm Agent Team Member

    2 weeks ago

    Linda DeSpain - State Farm Agent Irving, United States

    Job Description · Job DescriptionBenefits:Flexible schedule · Opportunity for advancement · Paid time off · Signing bonus · ROLE DESCRIPTION: · Linda DeSpain - State Farm Agent is seeking a qualified and empathetic professional for the role of Financial Services Representative St ...

  • Highgate Hotels, Inc.

    Guest Services Agent

    4 weeks ago

    Highgate Hotels, Inc. Dallas, United States

    The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and welcome all Guest Service, Agent, Guest, ...

  • Jeff Ivy District Manager

    Financial Services Agent

    2 weeks ago

    Jeff Ivy District Manager Dallas, United States

    Job Description · Job DescriptionWe are seeking a passionate, self-driven, natural born leader with a desire to make a difference in people's lives. As a Financial Services Agent you will be part of a team that is helping to grow the revenue of the office by offering products tha ...

  • G2 Secure Staff

    Cargo Service Agent

    3 days ago

    G2 Secure Staff Dallas, United States

    Job Description · Job DescriptionG2 Secure Staff is expanding and looking to add Bag Runners to our operations in (Dallas -Fort Worth International Airport) (DFW) · Title: Cargo Service Agent · Pay Rate: $ 15.00 · Job Type: Customer Service · We are seeking a driven, dynamic, and ...

  • G2 Secure Staff

    Passenger Service Agent

    3 days ago

    G2 Secure Staff Dallas, United States

    Job Description · Job DescriptionG2 Secure Staff is expanding and looking to add to the Passenger Service Agent operations atDallas -Fort Worth International Airport (DFW) · Title: Passenger Service Agent · Pay Rate: $17.00 · Job Type: full-time or part-time · ** This position of ...

  • Fresh Form Draft

    Customer Service Agent

    3 days ago

    Fresh Form Draft Dallas, United States

    Customer Service Agent · Department: Diaz Consulting · Employment Type: Full Time · Location: Dallas, TX · Compensation: $38,500 - $50,450 / year · Description · We are seeking a dedicated and enthusiastic Customer Service Agent to join our team. As a Customer Service Agent, ...

  • The Joule

    Guest Services Agent

    2 weeks ago

    The Joule Dallas, United States

    Compensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...