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    • ServiceNow Administrator - Poughkeepsie, NY - PERMEVO

    PERMEVO
    PERMEVO Poughkeepsie, NY

    2 months ago

    $90,000 - $120,000 (USD) per year *
    Description

    𝗧𝗶𝘁𝗹𝗲: ServiceNow Developer

    𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Arlington, NY (Hybrid)

    𝗧𝘆𝗽𝗲: Permanent

    𝗗𝘂𝗿𝗮𝘁𝗶𝗼𝗻: Full Time

    Introduction:

    This role focuses on maintaining core ITSM modules, improving workflow efficiency, and enabling automated self-service capabilities across the organization. The ServiceNow Administrator works with technical and business teams to translate user requirements, manages platform updates, and ensures smooth operation of key modules such as Incident, Change, Problem, and Service Catalog.

    With a strong understanding of ITIL processes and platform capabilities, the ServiceNow Administrator helps drive continuous improvement and user satisfaction. As a platform steward and problem-solver, this individual contributes to the strategic roadmap, supports integrations, and ensures ServiceNow remains reliable, scalable, and aligned with enterprise goals.

    Roles and responsibilities:

    Configures and launches new ServiceNow applications, modules, and UI/Workflows, including regular plugin verification and updates

    Implements the latest version of ServiceNow, manages update sets and version control

    Develops integrations and process automation using the App Engine and Integration Hub

    Utilizes Flow Designer, Workflow Editor, and scoped applications to streamline automation and user experience

    Ensures consistent configuration and reliable operation across all ServiceNow environments, including development, testing, sandbox, and production

    Manages ServiceNow Security Center, hotfixes, patches, and supports audits and compliance

    Collaborates with administrators and stakeholders to develop solutions, manage configuration changes, and lead workshops to promote platform adoption

    Identifies system or process deficiencies and recommends solutions

    Creates reports and dashboards using Performance Analytics to support data-driven decisions and improvement

    Works in a SCRUM / Agile framework to deliver and drive incremental improvements to employee experience and operations

    Maintains and continuously improves processes, standards, policies, working methods, and tools.

    Participates in ongoing production support and end user support

    Delivers user training and documentation, both technical and end-user

    Participates in special projects to improve processes and technologies

    Demonstrates a commitment to organizational values, including integrity, collaboration, and a customer-first mindset

    Provides support for storm restoration efforts

    Required Skills:

    Bachelor's degree in computer science, Software Development, Business or a related field and experience developing and delivering on ServiceNow or related initiatives or an associates degree in the aforementioned fields and 3+ years of ServiceNow or related experience. In lieu of a degree, a high school diploma or equivalent and 5+ years of ServiceNow or related experience will be considered.

    Self-motivated with proven ITSM and ServiceNow knowledge

    Strong grasp and understanding of CSDM 4.0 or 5.0

    Demonstrated experience working on a team, with the ability to make a strong, hands-on contribution

    A strong understanding of ITIL best-practice service-delivery

    Excellent communication skills, both written and oral

    Demonstrated strong problem solving, analytical skills and strategic thinking

    Excellent interpersonal skills, including stakeholder management, training, presentation, and public speaking

    Flexible and adaptable to changing priorities, technology, and processes

    Valid driver's license

    Preferred:

    Certifications such as ServiceNow Administrator, ITIL v.4, ServiceNow Implementation Specialist or Certified Application Developer

    Demonstrated background with ServiceNow ITOM, including common asset integrations

    SCRUM Experience

    Experience with CMDB and Discovery

    * This salary range is an estimation made by beBee
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