- Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.
- Run audit reports/journals from the front office system, Point of Service and the computer.
- Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
- Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
- Balance all revenue and settlement accounts nightly, maintain files and reset system for next day operations.
- Greet customers immediately with a friendly and sincere welcome.Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.Promote Crescent and brand marketing programs.Make appropriate selection of rooms based on guest needs.Code electronic keys.Non-verbally confirm the room number and rate.Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
- Verify and imprint credit cards for authorization using electronic acceptance methods.Handle cash, make change and balance an assigned house bank.Accept and record vouchers, and other forms of payment.Convert foreign currency at current posted rates.Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear communication. Input messages into the computer.Retrieve messages and communicate the content to the guest.Retrieve mail, small packages and facsimiles for customers as requested.
- Close guest accounts at time of check out and ascertain satisfaction.In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
- Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
- Remain calm and alert especially during emergency situations and heavy hotel activity.Plan and implement detailed steps by using experienced judgment and discretion.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
- Ability to effectively communicate both verbally and in writing
- Guest Service
- Positive attitude with a 'team' mentality
- Knowledge of computer programs (Microsoft Office)
- Basic Mathematical skill and the ability to make accurate mathematical calculations using a 10-key.
- Ability to effectively deal with both internal and external customers, some of whom will require high levels of tact and diplomacy to diffuse anger, collect information, and resolve conflict.
- Ability to observe and detect signs of emergency situations and respond in a calm manner.
- Ability to stand for prolonged periods of time
- Ability to establish and maintain effective relationships with associates and guests.
- Knowledge of Lightspeed Reservation system (Preferred)
-
Night Audit Clerk
3 weeks ago
New Castle Hotels St Louis, United StatesJob Description · Night Audit · How can there be a better job than helping the road weary traveler check into a fresh, clean room -- especially when working the overnight shift? As the Night Auditor you may not be the first person most guests meet, but you often get to leave a la ...
-
Night Audit
1 week ago
Crescent Hotels & Resorts St Louis, United StatesAs a Night Auditor your responsibilities would include verifying and reconciling all financial transactions in the hotel on daily basis, post & balance all charges and settlements in a timely and efficient manner, maintain files and reset systems for Audit, Guest Service, Night, ...
-
Night Audit
4 weeks ago
Le Méridien St. Louis Clayton Saint Louis, United States Part timeFor chic, stylish, and cultured leisure and business travelers, Le Meridien St Louis Clayton is the hotel that best delivers the art of travel by curating modern, unique, and sophisticated guest experiences that pay homage to the European influence of St. Louis. Le Meridien St Lo ...
-
Night Audit
1 week ago
Le Méridien St. Louis Clayton Saint Louis, United States Full timeAre you looking for an opportunity with a competitive salary & benefits? Paid holidays & vacation time? All with a company that values their associates? Le Meridien St Louis Clayton is the place for youFor chic, stylish, and cultured leisure and business travelers, Le Meridien St ...
-
night audit ft
3 weeks ago
Springboard Hospitality St Louis, United StatesJob Details · Job Location · Hilton Saint Louis Frontenac - Saint Louis, MO · Description · About our company: · Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the ...
-
Night Audit Clerk
1 day ago
Courtyard Earth City, MO Bridgeton, United StatesJob Description · Job DescriptionHotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit for the Courtyard Earth City, MO. · Night Auditor (Overnight Shift 11 PM-7 AM) · Job Purpose: · The Fro ...
-
Over Night Audit
1 week ago
Main Street Abbey, LLC Columbia, United StatesJob Description · Job DescriptionPrincipal Hotel is looking for an overnight auditor, to join our team in our new Columbia Illinois location. The overnight auditor will greet, check in guest, assist and answer questions from our guest, all while providing a high level of service. ...
-
Assistant Nurse Manager CVICU/PCU
2 weeks ago
BJC HealthCare Saint Louis, United States Full timeAdditional Information About the RoleFT. 40Hrs · Flexible Hours · Evening/Nights · Up to $12,500 Sign-on Bonus For External Candidates · Benefits Start the 1st of the Month After Hire · Overview · Missouri Baptist Medical Center, an acute care hospital in St. Louis County, offers ...
-
Entry Level Auditor
3 days ago
PENN Entertainment St. Louis, United States Regular Full timeWE'RE CHANGING ENTERTAINMENT. COME JOIN US. · We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers ...
-
Guest Advocate
2 weeks ago
Target St. Louis, United States VariableStarting Hourly Rate / Salario por Hora Inicial: $15.50 USD per hour ALL ABOUT TARGET · Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. . · ALL ABOUT SMALL FORMATS · We enable a consis ...
-
RN Echo Lab
16 hours ago
SSM Health St. Louis, United States Full timeJOB DESCRIPTION It's more than a career, it's a calling · MO-SSM Health Saint Louis University Hospital Worker Type: · Regular Job Highlights: · This job may be eligible for our 25k sign on bonus. Please check with your recruiter for eligibility. · Hours: Five- 8hr shifts, ...
-
Registered Nurse – RN, Med Surge, Short Stay
1 week ago
SSM Health St. Louis, United States Full timeJOB DESCRIPTION It's more than a career, it's a calling · MO-SSM Health Saint Louis University Hospital Grand Worker Type: · Regular Job Highlights: · Job Highlights · Department: Short Stay · Patient Population or Ratio: NA · Schedule: · Starting Pay: $29hr (Offer ...
-
Night Auditor-Part-Time
2 weeks ago
Caesars Entertainment Corporation Saint Louis, United States Part timeAt Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment provider. · Our Caesars family is driven by our Mission, Vision and Values. We take ...
-
Night Auditor
2 days ago
Hyatt Hotels Corp. Saint Louis, United StatesRate of pay: $18.00/hr · Shift: Overnight · At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. · As a Night Auditor, you will be the face of Hyatt This highly visib ...
-
Night Auditor
3 days ago
Hyatt St Louis, United StatesRate of pay: $18.00/hr · Shift: Overnight · At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. · As a Night Auditor, you will be the face of Hyatt This highly visib ...
-
Entry Level Auditor
23 hours ago
River City St Louis, United StatesWERE CHANGING ENTERTAINMENT. COME JOIN US.: · Were always looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and nights are fast paced. Youll work with an incredibly diverse set of co-workers driv ...
-
Nurse Extern
1 week ago
SSM Health Saint Louis, United StatesJob Description · It's more than a career, it's a calling · MO-SSM Health Saint Louis University HospitalWorker Type: · RegularJob Highlights: · Department: Medical Surgical, Telemetry, Stepdown ICU, ICU, ED, Operating Room · Schedule Options: Full Time Nights, Variable · Schedul ...
-
Night Auditor
4 weeks ago
LM SERVICES CORPORATION GROUP St Louis, United StatesJob Details · Level · Entry · Job Location · Hilton Garden Inn - North Park - St. Louis, MO · Position Type · Full-Time/Part-Time · Education Level · Not Specified · Salary Range · $15.00 Hourly · Travel Percentage · None · Job Shift · Graveyard · Job Category · Ho ...
-
Night Auditor
2 days ago
HEI Hotels & Resorts Saint Louis, United StatesAbout Us · The Westin St. Louis boasts 263 oversized modern loft-style rooms and suites, 17,000 square feet of smart meeting space featuring natural light, and a premier downtown location. We are easily accessed via the MetroLink light rail system with a stop just outside our doo ...
-
Schulte Hospitality Group Saint Louis, United StatesRISL-38108 · * Schulte Hospitality Group is seeking a dynamic, service-oriented Night Auditor to join our team SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our inte ...
PT Night Audit - St Louis, United States - Crescent Services
Description
For chic, stylish, and cultured leisure and business travelers, Le Meridien St Louis Clayton is the hotel that best delivers the art of travel by curating modern, unique, and sophisticated guest experiences that pay homage to the European influence of St. Louis. Le Meridien St Louis Clayton is currently looking for a guest service focused individual to join our team as a Night Auditor
JOB OVERVIEW:
As a Night Auditor your responsibilities would include verifying and reconciling all financial transactions in the hotel on daily basis, post & balance all charges and settlements in a timely and efficient manner, maintain files and reset systems for next day operations. In addition, act as the overnight Guest Service Agent.
ESSENTIAL FUNCTIONS: