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Washington, D.C.

    Manager, Infrastructure, Identity - Washington, United States - National Endowment for Democracy

    National Endowment for Democracy
    National Endowment for Democracy Washington, United States

    1 week ago

    Default job background
    Full time
    Description

    JOB TITLE: Infrastructure, Identity & Access Management Manager

    Are you an experienced IT professional looking for a new challenge? Join our team as the Manager of Infrastructure, Identity & Access Management where you will lead a group of talented individuals and contribute your expertise to support our IT infrastructure.

    Responsibilities:

    • Lead a team of junior IT members.
    • Plan and suggest projects for IT infrastructure improvements.
    • Assist in creating the annual IT budget.
    • Administer various Microsoft platform services.
    • Implement and manage Identity and Access Management solutions.
    • Manage network security measures in collaboration with the Information Security team.
    • Oversee IT Disaster Recovery planning.
    • Maintain VMware high-availability clusters.
    • Design and maintain network services and infrastructure.
    • Ensure proper implementation of backup and archiving procedures.
    • Collaborate with vendors to resolve configuration and support issues.
    • Act as an escalation point for the Help Desk.
    • Plan system utilization and perform growth analysis.
    • Troubleshoot and correct malfunctions in networks, systems, and applications.
    • Develop operational procedures and documentation.
    • Additional duties as required.
    • Increased responsibility with experience.

    Qualifications:

    • Bachelor's Degree or equivalent experience.
    • 4+ years of server-class hardware and software support experience.
    • Experience managing personnel is a plus.
    • Proficiency with Microsoft Azure and products.
    • Strong coordination and collaboration skills.
    • Root cause analysis experience.
    • Project planning and management skills.
    • Leadership, technical, and analytical abilities.
    • Effective communication with technical and non-technical audiences.
    • Organizational skills and attention to detail.
    • Excellent time management and multitasking skills.
    • Ability to work under pressure and meet deadlines.
    • Authorized to work in the United States.
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