Director, CRM + Lifestyle - Los Angeles, United States - Summer Fridays LLC

Description

JOB TITLE:
Director, CRM + Lifecycle


REPORTS TO:
Vice President, E-Commerce + Digital Marketing


DEPARTMENT:
Digital/Ecommerce

OVERVIEW
The Director of CRM + Lifecycle plays a key role in Summer Fridays' DTC strategy. They have

comprehensive experience across all E-Commerce marketing channels and programs that support the customer journey and retention . They are equal parts creative and analytical, with an ability to curate content that appeals to beauty consumers at specific points in their lifecycle, as well as

applying a combination of measurement methodologies to gauge performance and effectiveness.
This position is strategic and results driven. They have beauty/CPG startup experience, and a proven track record for meeting and exceeding E-Commerce KPIs. They also are detail-oriented, highly organized, and capable of managing multiple projects and timelines.

RESPONSIBILITIES
Manage a comprehensive CRM strategy that aligns with the company's goals and objectives for customer engagement, loyalty, and retention
Optimize CRM programs across various channels, including email, SMS, direct mail, subscription and loyalty
Grow the brand ambassador program, cultivating a highly engaged community of customers and brand loyalists
Partner with Marketing and Creative teams to create a holistic strategy and high-quality experience across all Summer Fridays digital touchpoints
Utilize customer data and segmentation techniques to personalize communication and marketing campaigns, ensuring relevance and effectiveness
Oversee the customer journey, identifying opportunities to enhance touchpoints, drive engagement, and improve conversion
Collaborate with cross-functional teams, including Marketing, Creative, Product Development, Education, Operations and Customer Service, to ensure a seamless and consistent customer experience
Implement marketing automation tools and CRM platforms to automate and streamline customer interactions, ensuring efficient and scalable processes
Copywrite and provide creative briefs and direction to design team and external agencies for all email, SMS, direct mail and brand ambassador comms
Plan and calendarize all digital marketing efforts to align with overall brand strategy
Analyze customer behavior, engagement patterns, and purchase history to derive actionable insights and make data-driven recommendations for improving customer retention and loyalty
Monitor and report on performance/KPIs, consumer behavior, and online trends; provide benchmarks and competitive analysis Stay informed about industry trends and emerging CRM technologies, proactively identifying opportunities for innovation and growth
Manage relationships with external vendors and agencies to leverage their expertise and ensure successful execution of initiatives
Other assignments/tasks as assigned and necessary

REQUIREMENTS
Minimum 7-years' experience in digital marketing; specifically E-Commerce, Digital Marketing, CRM/Retention
BA/BS in Marketing, Business Admin, Computer Science or equivalent
Deep understanding of the beauty consumer; passion for skincare/makeup is a plus
Proven track record driving and executing successful digital campaigns
Experience managing budgets and forecasts
Ability to analyze data and draw conclusions/insights from it
Exceptional organizational and time-management skills
Eager, can-do, positive attitude
Self-starter—able to execute upon multiple projects and against tight deadlines
Exceptional communication skills
Collaborative, open-minded and able to thrive in a fast-paced startup environment
Proficiency in Google Docs, Excel, Word and Keynote/PowerPoint
Familiarity with digital platforms such as Shopify Plus, Klaviyo, Attentive, Meta Ads Manager, Google Analytics, Microsoft Ads, YouTube, TikTok, Yotpo, Rakuten/affiliate programs, Amazon and CRO tools
Light HTML experience/understanding
Based in Los Angeles, CA

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