- Provides front line contact for the department/neighborhood by answering telephones, directing and responding to callers, relaying messages to appropriate recipients and greeting patients and visitors with the highest level of customer service
- Provides clerical and administrative support to physicians and is a liaison between departments.
- Helps direct patients to appropriate setting and facilitates patient flow.
- May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered.
- Ensures patients are prepared for their appointment by informing the caller of items to bring to their appointment and of the appropriate practice policies.
- Possesses an understanding of when to escalate calls to a supervisor.
- Answers the telephone promptly and in a polite and professional manner to meet Mount Sinai Hospital and Mount Sinai Doctors Long Island customer service standard of excellence.
- May check patients in or out, collect co-pays, scan insurance cards and ensure other required documents are reviewed and signed.
- May schedule radiology testing/procedures in EIDX, EPIC and RIS according to department guidelines.
- May schedule and confirm testing, surgeries and procedures according to department guidelines.
- Ensures all documents are appropriately documented and maintained in the electronic medical record; scanning op reports, test results, home care and any other forms.
- May schedule and maintain calendar for meetings and/or appointments.
- May instruct patients and assist them in navigating MyChart.
- May acquire insurance pre-authorization/referrals from managed care plans for all required services, admissions, procedures, diagnostic tests and medications.
- Notifies Administrator, Director of Revenue Cycle, Practice Manager or Supervisor of any particular insurance issues or updates.
- May provide coverage for other staff as assigned during PTO or leaves of absence.
- May enter telephone encounters into the electronic medical record (EMR) system through the use of the appropriate Epic Smart Text.
- May enter auto faxes received from Pharmacies for medication requests via telephone encounters into the electronic medical record (EMR) system through the use of the appropriate Epic Smart Text.
- May open, sort and prioritize mail. Coordinates pickup and delivery of packages, orders and other materials as required.
- Demonstrates the ability to meet quality assurance requirements and other qualitative / quantitative key performance metrics.
- Performs other duties as assigned.
- Able to work independently
- Must have excellent customer service skills
- Able to work well with patients, visitors, physicians and colleagues
- Must have excellent verbal communication & listening skills
- Knowledge of managed care plan requirements
- Ability to organize and prioritize and work with a team
- High level of accountability and responsibility
- Able to maintain confidentiality and deal with sensitive information
- Provides front line contact for the department/neighborhood by answering telephones, directing and responding to callers, relaying messages to appropriate recipients and greeting patients and visitors with the highest level of customer service
- Provides clerical and administrative support to physicians and is a liaison between departments.
- Helps direct patients to appropriate setting and facilitates patient flow.
- May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered.
- Ensures patients are prepared for their appointment by informing the caller of items to bring to their appointment and of the appropriate practice policies.
- Possesses an understanding of when to escalate calls to a supervisor.
- Answers the telephone promptly and in a polite and professional manner to meet Mount Sinai Hospital and Mount Sinai Doctors Long Island customer service standard of excellence.
- May check patients in or out, collect co-pays, scan insurance cards and ensure other required documents are reviewed and signed.
- May schedule radiology testing/procedures in EIDX, EPIC and RIS according to department guidelines.
- May schedule and confirm testing, surgeries and procedures according to department guidelines.
- Ensures all documents are appropriately documented and maintained in the electronic medical record; scanning op reports, test results, home care and any other forms.
- May schedule and maintain calendar for meetings and/or appointments.
- May instruct patients and assist them in navigating MyChart.
- May acquire insurance pre-authorization/referrals from managed care plans for all required services, admissions, procedures, diagnostic tests and medications.
- Notifies Administrator, Director of Revenue Cycle, Practice Manager or Supervisor of any particular insurance issues or updates.
- May provide coverage for other staff as assigned during PTO or leaves of absence.
- May enter telephone encounters into the electronic medical record (EMR) system through the use of the appropriate Epic Smart Text.
- May enter auto faxes received from Pharmacies for medication requests via telephone encounters into the electronic medical record (EMR) system through the use of the appropriate Epic Smart Text.
- May open, sort and prioritize mail. Coordinates pickup and delivery of packages, orders and other materials as required.
- Demonstrates the ability to meet quality assurance requirements and other qualitative / quantitative key performance metrics.
- Performs other duties as assigned.
- Able to work independently
- Must have excellent customer service skills
- Able to work well with patients, visitors, physicians and colleagues
- Must have excellent verbal communication & listening skills
- Knowledge of managed care plan requirements
- Ability to organize and prioritize and work with a team
- High level of accountability and responsibility
- Able to maintain confidentiality and deal with sensitive information
- Provides front line contact for the department/neighborhood by answering telephones, directing and responding to callers, relaying messages to appropriate recipients and greeting patients and visitors with the highest level of customer service
- Provides clerical and administrative support to physicians and is a liaison between departments.
- Helps direct patients to appropriate setting and facilitates patient flow.
- May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered.
- Ensures patients are prepared for their appointment by informing the caller of items to bring to their appointment and of the appropriate practice policies.
- Possesses an understanding of when to escalate calls to a supervisor.
- Answers the telephone promptly and in a polite and professional manner to meet Mount Sinai Hospital and Mount Sinai Doctors Long Island customer service standard of excellence.
- May check patients in or out, collect co-pays, scan insurance cards and ensure other required documents are reviewed and signed.
- May schedule radiology testing/procedures in EIDX, EPIC and RIS according to department guidelines.
- May schedule and confirm testing, surgeries and procedures according to department guidelines.
- Ensures all documents are appropriately documented and maintained in the electronic medical record; scanning op reports, test results, home care and any other forms.
- May schedule and maintain calendar for meetings and/or appointments.
- May instruct patients and assist them in navigating MyChart.
- May acquire insurance pre-authorization/referrals from managed care plans for all required services, admissions, procedures, diagnostic tests and medications.
- Notifies Administrator, Director of Revenue Cycle, Practice Manager or Supervisor of any particular insurance issues or updates.
- May provide coverage for other staff as assigned during PTO or leaves of absence.
- May enter telephone encounters into the electronic medical record (EMR) system through the use of the appropriate Epic Smart Text.
- May enter auto faxes received from Pharmacies for medication requests via telephone encounters into the electronic medical record (EMR) system through the use of the appropriate Epic Smart Text.
- May open, sort and prioritize mail. Coordinates pickup and delivery of packages, orders and other materials as required.
- Demonstrates the ability to meet quality assurance requirements and other qualitative / quantitative key performance metrics.
- Performs other duties as assigned.
- Able to work independently
- Must have excellent customer service skills
- Able to work well with patients, visitors, physicians and colleagues
- Must have excellent verbal communication & listening skills
- Knowledge of managed care plan requirements
- Ability to organize and prioritize and work with a team
- High level of accountability and responsibility
- Able to maintain confidentiality and deal with sensitive information
- Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
- Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
- Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.
-
BDC Service Representative
2 weeks ago
Competition Auto Group Head of The Harbor, United States: Service BDC Representative · At Competition BMW, we believe our associates are our greatest asset. If you are looking for a career with an extraordinary company, Competition BMW is the perfect career choice. · In this role, you will handle inbound service calls and make outb ...
-
BDC Service Representative
2 weeks ago
Competition Auto Group Head of The Harbor, United States: Service BDC Representative · At Competition BMW, we believe our associates are our greatest asset. If you are looking for a career with an extraordinary company, Competition BMW is the perfect career choice. · In this role, you will handle inbound service calls and make outb ...
-
Patient Service Representative
2 weeks ago
Mount Sinai Hospital Smithtown, United StatesJob DescriptionPatient Service Representative - Nesconset, Long Island - OFFSStrength Through DiversityGround breaking science. Advancing medicine. Healing made personal.Job Title: Patient Service Representative The Offsite Patient Service Representative I provides front line con ...
-
Patient Service Representative
4 hours ago
Mount Sinai Hospital Smithtown, United StatesJob Description · Patient Service Representative - Nesconset, Long Island - OFFS · Strength Through Diversity · Ground breaking science. Advancing medicine. Healing made personal. · Job Title: Patient Service Representative · The Offsite Patient Service Representative I provides ...
-
Customer Service Representative
4 weeks ago
Apple Bank Smithtown, United StatesSmithtown, NY · Salary Range: $24.50/hr - $31.32/hr · The Customer Service Representative (CSR) provides sales and service support to the branch by acquiring new clients, offering suitable Bank products/services that add value to the customer, performing branch/platform related ...
-
Customer Service Representative
2 weeks ago
Jennifer O'Brien - State Farm Agent Smithtown, United StatesJob Description · Job DescriptionPosition OverviewState Farm Insurance Agent located in Smithtown, NY is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Jennifer O'Brien - State Farm Agent, you will build and develop customer ...
-
patient services representative
4 weeks ago
Mount Sinai Medical Center Smithtown, NY , USA, United States· Performs secretarial and general office support involving word processing, typing, telephone reception, mail distribution and record and file maintenance. Typically services are provided for an assigned department, care center or nursing unit. · Responsibilities · 1. Answers t ...
-
Customer Service Representative
1 week ago
Lynne Barnhardt - State Farm Agent Smithtown, United StatesJob Description · Job DescriptionPosition Overview · Are you ready to join a dynamic team that's been making waves in insurance since 1990? Look no further Our agency is expanding, and we're seeking passionate individuals to join us on our journey. With an office in New York and ...
-
patient services representative
3 weeks ago
Mount Sinai Hospital Smithtown, NY , USA, United StatesJob Description · Performs secretarial and general office support involving word processing, typing, telephone reception, mail distribution and record and file maintenance. Typically services are provided for an assigned department, care center or nursing unit. · Responsibilities ...
-
Patient Services Representative
4 hours ago
Mount Sinai Medical Center of Florida Smithtown, United StatesPerforms secretarial and general office support involving word processing, typing, telephone reception, mail distribution and record and file maintenance. Typically services are provided for an assigned department, care center or nursing unit. Responsibilities 1. Answers telephon ...
-
Customer Service Representative
2 weeks ago
Spark Talent Inc Hauppauge, United StatesJob Description · Job DescriptionJob Title: Customer Service Representative Location: Long Island, NY · Responsibilities: · • Manage customer demand from initial placement of all order types through on-time delivery for assigned accounts and sale reps. · • Work collaboratively ...
-
Patient Service Representative
4 hours ago
Summit Health Inc Hauppauge, United StatesAbout Our Company · We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. · Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and vi ...
-
Customer Service Representative
2 weeks ago
Kaitlin Scott - State Farm Agent Nesconset, United StatesJob Description · Job DescriptionPosition Overview: · Are you a people person who thrives on creating positive experiences? Does the idea of engaging with the public excite you? If you said yes, joining a State Farm independent contractor agent could be the perfect career move fo ...
-
Customer Service Representative
1 week ago
Thrive Pet Healthcare Commack, United States Part timePeace Love Pets Veterinary Care is in search of a part-time Customer Service Representative to join our growing teamWe offer an AMAZING benefits package- which includes paid time off, 401k, medical/dental/vision insurance, HSA and FSA available, parental leave, generous pet disco ...
-
Customer Service Representative
1 week ago
Jacquelyn Jacobson - State Farm Agent Commack, United States Full timeBenefits:Bonus based on performance · Competitive salary · Opportunity for advancement · Paid time off · Training & development · ROLE DESCRIPTION: · As a Customer Service Representative - State Farm Agent Team Member with Jacquelyn Jacobson - State Farm Agent, you will generate ...
-
Customer Service Representative
2 weeks ago
Effie Knuth - State Farm Agent Islandia, United StatesJob Description · Job DescriptionPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only ...
-
Customer Service Representative
4 weeks ago
Scalice Land Surveying PC Islip, United StatesJob Description · Job DescriptionWe are seeking a Customer Service Representative to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues. · Responsibilities: · Handle customer inquiries and compla ...
-
Customer Service Representative
1 week ago
Jacquelyn Jacobson - State Farm Agent Commack, United StatesJob Description · Job DescriptionBenefits:Bonus based on performance · Competitive salary · Opportunity for advancement · Paid time off · Training & development · ROLE DESCRIPTION: · As a Customer Service Representative - State Farm Agent Team Member with Jacquelyn Jacobson - Sta ...
-
patient service representative
3 weeks ago
Mount Sinai Medical Center Smithtown, NY , USA, United States· Patient Service Representative - Nesconset, Long Island - OFFS · Strength Through Diversity · Ground breaking science. Advancing medicine. Healing made personal. · Job Title: Patient Service Representative · The Offsite Patient Service Representative I provides front line cont ...
-
Patient Service Representative
2 weeks ago
Mount Sinai Hospital Smithtown, United StatesJob Description · Patient Service Representative - Nesconset, Long Island - OFFS · Strength Through Diversity · Ground breaking science. Advancing medicine. Healing made personal. · Job Title: Patient Service Representative · The Offsite Patient Service Representative I provid ...
Patient Service Representative - Smithtown, United States - Mount Sinai Hospital
Description
Job DescriptionPatient Service Representative - Nesconset, Long Island - OFFS
Strength Through Diversity
Ground breaking science. Advancing medicine. Healing made personal.
Job Title: Patient Service Representative
The Offsite Patient Service Representative I provides front line contact as a patient liaison within the access center, check-in/check-out, appointment scheduler, triage, prior authorizations and referrals and neighborhood administrative and physician support. The Patient Service Representative I, possesses a commitment to excellence in the development of knowledge, skills, and quality patient-focused service.
Roles & Responsibilities:
Education Requirements
HS/GED required; some college preferred
Experience Requirements
0-2 years' experience in a physician practice or hospital setting providing administrative support functions, with comfort level in patient interaction and having an understanding of maintaining patient confidentiality.
Computer Skills
MS Office Suite: Intermediate
Other: Epic and IDX or other EHR
General Skills and Competencies
The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we're as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education and advancement as we revolutionize medicine together.
We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care.
Explore more about this opportunity and how you can help us write a new chapter in our story
Who We Are
Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke's, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation.
EOE Minorities/Women/Disabled/Veterans
Responsibilities
Patient Service Representative - Nesconset, Long Island - OFFS
Strength Through Diversity
Ground breaking science. Advancing medicine. Healing made personal.
Job Title: Patient Service Representative
The Offsite Patient Service Representative I provides front line contact as a patient liaison within the access center, check-in/check-out, appointment scheduler, triage, prior authorizations and referrals and neighborhood administrative and physician support. The Patient Service Representative I, possesses a commitment to excellence in the development of knowledge, skills, and quality patient-focused service.
Roles & Responsibilities:
Education Requirements
HS/GED required; some college preferred
Experience Requirements
0-2 years' experience in a physician practice or hospital setting providing administrative support functions, with comfort level in patient interaction and having an understanding of maintaining patient confidentiality.
Computer Skills
MS Office Suite: Intermediate
Other: Epic and IDX or other EHR
General Skills and Competencies
The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we're as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education and advancement as we revolutionize medicine together.
We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care.
Explore more about this opportunity and how you can help us write a new chapter in our story
Who We Are
Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke's, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation.
EOE Minorities/Women/Disabled/Veterans
Qualifications
Patient Service Representative - Nesconset, Long Island - OFFS
Strength Through Diversity
Ground breaking science. Advancing medicine. Healing made personal.
Job Title: Patient Service Representative
The Offsite Patient Service Representative I provides front line contact as a patient liaison within the access center, check-in/check-out, appointment scheduler, triage, prior authorizations and referrals and neighborhood administrative and physician support. The Patient Service Representative I, possesses a commitment to excellence in the development of knowledge, skills, and quality patient-focused service.
Roles & Responsibilities:
Education Requirements
HS/GED required; some college preferred
Experience Requirements
0-2 years' experience in a physician practice or hospital setting providing administrative support functions, with comfort level in patient interaction and having an understanding of maintaining patient confidentiality.
Computer Skills
MS Office Suite: Intermediate
Other: Epic and IDX or other EHR
General Skills and Competencies
The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we're as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education and advancement as we revolutionize medicine together.
We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care.
Explore more about this opportunity and how you can help us write a new chapter in our story
Who We Are
Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke's, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation.
EOE Minorities/Women/Disabled/Veterans
Non-Bargaining Unit, 913 - North Shore Gen Overhead - OFFS, Mount Sinai Hospital
About Us
Strength Through Diversity
The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:
Explore more about this opportunity and how you can help us write a new chapter in our history
"About the Mount Sinai Health System:
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism."
EOE Minorities/Women/Disabled/Veterans