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    Front Desk Supervisor - Cleveland, United States - Pyramid Global Hospitality

    Pyramid Global Hospitality
    Pyramid Global Hospitality Cleveland, United States

    3 weeks ago

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    Description
    Property

    About Us

    At Pyramid Global Hospitality, people come first.

    As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing.

    Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

    Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

    In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

    Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.

    Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

    Check out this video for more information on our great company

    Location Description

    The all new Hotel Indigo Cleveland Gateway boasts 143 guest-rooms and suites, over 2,400 square feet of meeting space and two outlets including our brand new signature restaurant Find out today what a career with Pyramid Hotel Group/Winegardner and Hammons at the brand new Hotel Indigo Cleveland Gateway can mean for you

    Overview

    We are looking for a highly motivated individuals to join our Guest Services team as a Front Desk Supervisor.

    The ideal candidate uses their engaging personality set the example for the team on how to create a memorable first impression for our guests as they arrive for the first time and throughout their stay.

    The Front Desk Supervisor will supervise and direct the team in offering guests a warm welcome to our hotel/resort, and the assistance with the unloading of guest's luggage.

    They will also be the leader of information for the team to serve as a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.


    If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.


    Your Role:
    Help guests discover their "Wanderlust" experience
    Provide exceptional customer service by being engaging and taking sincere interest
    Interacts with all guests. The Supervisor will welcome each guest to our hotel.
    If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel
    You will be escorting and orienting the guest to the front desk for check-in.
    Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel.
    Train and mentor the team of bell attendants to provide exceptional customer service
    Assist the management team in coordination of special events that will impact the arrival and departure of guests

    You will be working together with other attendants to ensure each guest has a personalized experience and will "dive" to open the door for all guests.

    Assist lobby attendant in keeping entrance area clean and organized
    "Be the difference" with all guest and employees and do more than just "the norm".

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