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    Host/Hostess - New York, United States - Kellari Hospitality Group

    Kellari Hospitality Group
    Kellari Hospitality Group New York, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionWe are looking for Host/Hostess for our NJ location in Englewood Cliffs


    Overview:

    • Welcoming guests to the venue.
    • Providing accurate wait times and monitoring waiting lists.
    • Managing reservations.

    Description:

    We are looking for a Host or Hostess to join our team and be the first point of contact for our guests.

    Host/Hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas.

    For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure.

    You should also be available to work in shifts. Ultimately, you'll ensure we provide excellent customer service and a pleasant dining experience to our guests.


    Responsibilities:

    • Welcome guests to the venue.
    • Provide accurate wait times and monitor waiting lists.
    • Manage reservations.
    • Escort customers to assigned dining or bar areas.
    • Provide menus and announce Waiter/Waitress's name.
    • Greet customers upon their departure.
    • Coordinate with wait staff about available seating options.
    • Maintain a clean reception area.
    • Cater to guests who require extra attention (e.g. children, elderly).
    • Answer incoming calls and address customers' queries.
    • Assist wait staff as needed.

    Requirements:

    • Previous work experience as a Host/Hostess or Waiter/Waitress.
    • Understanding of restaurant etiquette.
    • Familiarity with health and safety regulations.
    • Experience in managing reservations.
    • Demonstrable customerservice skills.
    • Excellent communication skills (via phone and inperson).
    • Strong organizational skills with the ability to monitor the entire dining and bar area.
    • Availability to work in shifts as needed.
    • Good physical condition to walk and stand during an entire shift.
    • High school diploma; hospitality certification is a plus.
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