- Act as the primary liaison between practice stakeholders and centralized IT technical support teams
- Lead day-to-day IT operations for the practice, including customer support, escalated ticket resolution, and local IT initiatives
- Ensure timely communication, coordination, and tracking of emergency or escalated issues
- Lead and manage local IT staff, including training, support, performance management, and development
- Oversee and execute technical projects aligned with practice and organizational goals
- Deliver exceptional "white glove" customer service to all end users
- Partner with centralized service delivery teams to improve IT processes, procedures, and service quality
- Provide consistent updates and feedback to practice leadership throughout the lifecycle of technology issues and projects
- Ensure service delivery processes, SLAs, performance metrics, and quality standards align with centralized IT core processes
- Collaborate with IT leadership to research, evaluate, recommend, and implement technology solutions
- Support clinical technology projects, including new clinic openings and practice expansions
- Perform other duties as assigned in support of the organization's mission to improve patient care
- Bachelor's degree in Information Systems or a healthcare-related field preferred
- Minimum of 5 years of progressively responsible experience in IT or technology support
- 3+ years of IT leadership or management experience
- Healthcare IT experience preferred
- Strong knowledge of hardware, software, and network infrastructure
- High-level understanding of computer systems, telecommunications, security, and systems/network administration
- Active Directory user and group management
- Group Policy design, management, and troubleshooting
- Virtual environment management and Microsoft 365 administration
- Working knowledge of Microsoft Server technologies, VMware, and Remote Desktop Services
- Experience with VOIP phone systems (Zoom Phone experience a plus)
- Experience with PowerShell and/or other scripting or automation tools preferred
- Strong written and verbal communication skills with the ability to engage effectively with clinical staff, leadership, and technical teams
- Proven experience as a technical leader delivering effective, scalable solutions
- Healthcare IT experience strongly preferred
- Working knowledge of HIPAA and related security, privacy, and regulatory frameworks
- Strong analytical and critical-thinking skills with the ability to adapt systems and processes as needed
- Demonstrated experience in incident analysis, problem management, and continuous process improvement
- Ability to identify service gaps and act as a hands-on utility player when needed
- Strong leadership, decision-making, and organizational skills
- Ability to multitask, prioritize, and perform under pressure
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IT Field Operations Manager - Fort Worth - SHR Talent
Description
SHR Talent's healthcare client is seeking an IT Field Operations Manager to lead IT support and operations for a partner healthcare practice. The IT Field Operations Manager role is both hands-on and leadership-focused, serving as the primary IT leader onsite while collaborating closely with a centralized IT services team.
The IT Field Operations Manager is responsible for delivering exceptional, white-glove IT service, leading local IT staff, overseeing technical projects, and acting as a trusted liaison between practice leadership and centralized IT teams. The IT Field Operations Manager plays a critical part in ensuring technology services continuously evolve to support clinical and operational excellence.
Responsibilities:
Qualifications:
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Operations Manager
Only for registered members Fort Worth, Texas, United States
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Operations Manager
Only for registered members Fort Worth, Texas, United States
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Operation Manager
Only for registered members Fort Worth, TX
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Operation Manager
Only for registered members Fort Worth, TX
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Operation Manager
Only for registered members Fort Worth, TX
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Operations Manager
Only for registered members Fort Worth, Texas, , United States
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Operations Manager
Only for registered members Fort Worth
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Operation Manager
Only for registered members Fort Worth, TX
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Operations Manager
Only for registered members Fort Worth, TX
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Operations Manager
Only for registered members Fort Worth, TX
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Operations Manager
Only for registered members Fort Worth, TX
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Operations Manager
Only for registered members Fort Worth, TX
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Operations Manager
Only for registered members Fort Worth, Texas, , United States
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Operations Manager
Only for registered members Fort Worth, Texas, , United States
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Operations Manager
Only for registered members Fort Worth, TX
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Operations Manager, Fulfillment Operations
Only for registered members Fort Worth, TX
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Operations Manager, Fulfillment Operations
Only for registered members Fort Worth, Texas, United States
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Operations Manager, Fulfillment Operations
Only for registered members Fort Worth, TX
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Operations Manager, Fulfillment Operations
Only for registered members Fort Worth, Texas, United States
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Operations Manager
Only for registered members Fort Worth
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Operations Manager
Only for registered members Fort Worth
