Contact Center Manager - Wichita - MassMarkets

    MassMarkets
    MassMarkets Wichita

    3 days ago

    $55,000 - $105,000 (USD) per year *
    Description

    Contact Center Manager

    MCI is a fast-growing tech-enabled business services company with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions to various industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services.

    Our contact centers are powered by on-site and remote agents using advanced technologies to enhance customer journeys drive scalability reduce costs At MCI we foster an environment where professionals can build meaningful careers access continuous learning development opportunities contribute success globally expanding industry-leading organization.

    We seek strategic results-oriented Contact Center Manager oversee daily operations BPO contact center This leadership role ensures service excellence operational efficiency client satisfaction multiple campaigns If passionate people performance love hear from you To considered for this role complete full application our company careers page all screening questions brief pre-employment test.

    • Manage overall contact center operations staffing performance service delivery
    • Lead mentor team leaders supervisors support staff achieve KPIs SLAs
    • Collaborate clients understand business needs ensure alignment service goals Analyze operational data implement strategies improve efficiency customer satisfaction Drive continuous improvement initiatives training quality workforce management Ensure compliance company policies client requirements regulatory standards Prepare present performance reports senior leadership clients
    * This salary range is an estimation made by beBee
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