Health Consultation Specialist - Washington, DC
1 month ago
Job summary
About EPIARX Diagnostics is a private pathology practice based in Washington DC specializing in diagnostic and autopsy pathology second-opinion consultations and related services. We work closely with families funeral homes healthcare providers and partner institutions across the United States with a strong concentration along the East Coast and in the DMV region.
Responsibilities
- Conduct scheduled consultations with prospective and existing clients via phone or video using established consult frameworks
- Gather and document structured medical and case-related intake information without interpretation or clinical judgment
- Present EPIARX service options neutrally including scope process timelines pricing escalate cases to physician for service recommendations as appropriate
- Coordinate with physician to confirm recommended services overall direction Confirm total service costs following physician recommendation guide clients through next steps Prepare send engagement consent materials coordinate handoff administrative staff scheduling logistics Serve primary client-facing contact throughout early stages engagement Conduct follow-up outreach gather feedback consistent client experience Maintain accurate complete records consultations intake information outcomes within EPIARX CRM Track manage consult-related CRM data number of consultations completed converted engaged stalled lost clear notes context Collaborate Marketing Specialist support CRM workflows data quality continuous improvement intake consultation processes Adhere HIPAA privacy confidentiality requirements.
Job description
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