Resort Services Telephone Operator - Bowling Green, United States - KemperSports

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    Full time
    Description

    Essential Functions:

  • Answer all incoming calls promptly in the prescribed manner.
  • Answer all in house calls and follow through in resolving guest problems and/or requests courteously and accurately.
  • Manage and respond to all Streamsong Connect (Zingle) inquiries and requests in a timely manner.
  • Manage and respond to all incoming internet chat windows in a timely manner.
  • Enter service and maintenance requests into Hot SoS
  • Non-Essential Functions:

  • Be familiar with the resort, its services and the local area.
  • Be familiar with room reservations, tee times and dining procedures, assist as needed.
  • Knowledge and Skills:

    Education: None required.

    Experience: No prior experience necessary.

    Skills and Abilities: Working knowledge is generally learned on the job. Pleasant phone voice. Hospitable personality.