Installation Coordinator - Ankeny, United States - BMD

Description

As an Installation Coordinator, you will be responsible for providing crucial administrative support to our installation and service teams. Your primary duties will include answering service calls, scheduling appointments, overseeing the installation desk schedule, rescheduling when necessary, service invoicing, inventory and supplies management, and providing exceptional customer service. This role is an office-based role but may require occasional lifting and moving of items weighing up to 25lbs.

This position is onsite, Monday through Friday.

We offer

• A great company with a solid reputation and strong core values
• An employee ownership culture
• Opportunity to make an impact
• Competitive salary and benefits package
• 401(k) and Employee Stock Ownership Plans with Company stock
• Total Reward Package which includes medical, dental, vision, paid time off, paid holidays, tuition reimbursement, employee assistance program and more

Key Responsibilities:

1. Answer Service Calls: Handle incoming service calls, assist customers with inquiries, and provide necessary information regarding installation and service appointments.
2. Appointment Scheduling: Efficiently schedule service and installation appointments with customers, ensuring timely and accurate bookings.
3. Desk Schedule Oversight: Maintain and update the installation desk schedule, coordinating with technicians and ensuring optimal allocation of resources.
4. Rescheduling: Proactively reschedule appointments as necessary, accommodating customer requests and addressing unforeseen issues.
5. Invoicing: Generate and process invoices for service and installation jobs, ensuring accuracy and timeliness in billing.
6. Inventory Management: Maintain an accurate inventory of tools and supplies in service vehicles, tracking usage and reordering as needed.
7. Customer Service Coverage: Provide coverage for front desk phones, walk-in customers, and assist with other customer service needs when necessary, ensuring a high level of customer satisfaction.
8. Ad Hoc Tasks: Assist with other duties as assigned to contribute to the overall efficiency and success of the team.

Qualifications:

1. Highly organized with exceptional attention to detail.
2. Customer service-oriented with excellent interpersonal skills, especially over the phone and email.
3. Confidence and ability to handle customer inquiries and complaints professionally.
4. Proficient in MS Office applications (Word, Excel, Outlook).
5. Willingness and ability to quickly learn new software related to inventory and scheduling.
6. Physical capability to lift and move items weighing up to 25lbs when required.
7. Prior administrative or customer service experience is a plus.

BMD, Inc and Companies is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. BMD, Inc makes hiring decisions based solely on qualifications, merit, and business needs at the time.