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    Card Services Specialist - Moline, United States - Empeople Credit Union

    Empeople Credit Union
    Empeople Credit Union Moline, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    SUMMARY: The Card Services Specialist is responsible for maintaining and supporting all aspects of servicing debit and credit card products, successfully resolving card-related member service escalations, and serving as a subject matter expert for Empeople debit and credit cards. Daily tasks will include card maintenance, reporting, proving card support and member follow-up.

    ESSENTIAL FUNCTIONS:

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Promotes the Empeople Service Commitment and exemplifies internal service standards.
    • Looks for opportunities to promote products and service usage to members.
    • Serves as a subject matter expert on all card and digital payment products, including debit cards, credit cards, bill payment, card updater, and the technology and systems for each.
    • Manages card related member service escalations and service events to ensure successful resolution.
    • Coordinates with PSCU and other card and payment vendors to drive card and payment issues to resolution.
    • Performs card account maintenance in a variety of platforms for members or at the request of collections, Accounting, HR and credit union staff.
    • Assists AVP of Cards and Digital Payments with card reporting and analysis.
    • Assists AVP of Cards and Digital Payments with card and digital payment projects, taking ownership of components as assigned.
    • Participates in special projects and perform other duties as assigned.
    • Works with card vendor and internal resources to optimize fraud strategies.
    • Maintains knowledge and ensures compliance with current and forthcoming regulations in all aspects of services.

    QUALIFICATIONS:

    Knowledge Of:

    • Credit Union's products and services.
    • Credit Union policies and procedures pertaining Fraud.

    Ability To:

    • Operate a PC using the following software applications Windows, Outlook, Word, and Excel.
    • Operate the Credit Union's financial software to access member accounts to perform transactions, account inquiries, and all fraud functions.
    • Operate standard office equipment and tools such as a PC, Microsoft Teams, and telephones.
    • Provide expeptional member service in keeping with the Empeople Service Commitment.
    • Communicate effectively verbally and in writing.
    • Analyze problems and provide solutions.
    • Ability to work independently on a regular basis.
    • Ability to make decisions using sound judgment, organize and prioritize workload, and maintain a professional relationship with members, employees and vendors.

    REQUIRED EDUCATION AND EXPERIENCE:

    • High School diploma or General Education Degree plus two years of related experience and/or training in a financial institution.

    License or Certificate:

    • Bondable
    • Acceptable Credit History

    COMPETENCIES:

    • Communication Skills
    • Mathematical Skills
    • Reasoning Ability

    Compensation & Benefits:

    • Salary Range: $38,800-58,100
    • Health, Dental & Vision Benefits
    • Bonus opportunity
    • 401(k) with match and profit sharing
    • Flexible Time Off
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