Quality Assurance Manager - Las Vegas, United States - MGM Resorts International

Description

Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands.

Our Company has one exciting mission:
To entertain the human race

PRIMARY PURPOSE:

It is the primary responsibility of the Quality Assurance Manager to oversee and ensure the smooth operation of assigned housekeeping areas.

All duties are to be performed in accordance with departmental policies, practices, and procedures.


PRINCIPAL DUTIES AND RESPONSIBILITIES:
Oversee and ensure the smooth operation of assigned areaSupervise, train, direct, and assist all employees assigned to the areaDistribute workload fairly and evenly to those assigned to the stationConduct daily briefing and schedule meetings with Guest Room Attendants and House PersonsEnsure cleanliness of rooms, hallways, lockers, and lobbies that all work is done properlyPerform daily written guest room inspections in accordance with department standards

• Perform frequent and consistent visual inspections of guest rooms and assigned public areasMonitor Guest Room Attendants and House Persons work productivity and communicate any area below departmental standards to the assigned Executive Assistant HousekeeperCounsel and discipline employees that violate department policies, practices, or procedures; provide regular feedback to Guest Room Attendants and House Persons on specific job responsibilities and guest service

MINIMUM REQUIREMENTS:
High School diploma or equivalentWork varied shifts, to include weekends and holidaysTwo (2) Years in a housekeeping environmentTwo (2) Years in a supervisor position