Deskside Technician/IT Technician/ Field Technician - Houston, United States - HCLTech

Description

• Soft Skills are a key component for this resource.
• Face to face and remote support
• Experience in handling sr. executives
• Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
• Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc.
• Audio Visual support understanding
• Basic level of knowledge on Mac devices
• Perform onsite updates, Configuration changes, or Software installations.
• Provide onsite technical assistance to end users.
• Identifies potential issues that could adversely impact end user experience and follows through on action steps to prevent.
• Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
• Coordinate vendor support (e.g., Hardware vendor technicians for warranty repair/replacement)
• Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
• Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
• Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
• Provide IT support for disaster recovery and immediate response in emergencies at local sites.
• Provide On-call support if required outside business hours on a rotational basis

• 401(k)
• 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• Monday to Friday

• Houston, TX: Relocate with an employer provided relocation package (Required)