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    • Account Specialist - Bensalem Township - BRENNER AEROSTRUCTURES, LLC

    BRENNER AEROSTRUCTURES, LLC
    BRENNER AEROSTRUCTURES, LLC Bensalem Township

    1 month ago

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    Description

    Job Summary

    The primary role of the Account Specialist is to interact with customers, address their concerns, and assist them with their needs. They will answer customer calls, emails, and respond to questions about purchase orders or tracking for products.

    Duties and Responsibilities:

    • Communicate with customers regarding schedule changes, requirements, and schedules, ensuring they are aware of product progress.
    • Maintain a positive and professional working relationship with all buyers, customers, and employees.
    • Ensure internal and external issues are rectified in a timely manner.
    • Monitor purchase orders placed within the company for special need items, customer-provided tooling, expedite charges, non-recurring engineering fees, and tooling charges.
    • Communicate with all involved in special need items to ensure all levels of work are completed on time.
    • Receive and validate customer-provided purchase orders and change orders.
    • Update and monitor customer delivery schedule status daily using the Expedite Report and communicate any problems with the appropriate departments and/or customers.
    • Accomplish daily tasks with quality work, discipline, and a sense of urgency.
    • Ensure written and oral communications are professional.
    • Make recommendations to improve processes.
    • Coordinate with other departments as needed.

    Qualifications:

    • To perform this job successfully, an individual must be able to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
    • Ability to calculate figures and amounts.
    • Define problems, collect data, establish facts, and draw valid conclusions.
    • Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
    • Must have knowledge of Microsoft Word, Microsoft Excel, and Microsoft AX.
    • High school diploma or general education degree (GED); or two to four years related experience and/or training; or equivalent combination of education and experience.
    • Possess 1-3 years of Customer Service experience, MRP or ERP system experience, and machine shop understanding.

    Knowledge, Skills and Other Abilities:

    • Willingness to apply a hands-on approach in supporting customer activities and step in when needed.
    • Strong ability to set priorities, solve problems, and be resourceful under pressure.
    • Excellent planning, organizing, time, and work management.
    • Polished professional with an outgoing attitude, be a team player, and enjoy making guests feel welcome.
    • Good typing skills and high-level proficiency with general office PC applications (MS Word, Excel, and PowerPoint).
    • Demonstrated excellent organizational, coordination, and personal interface skills.
    • Proven job diligence, dedication, and attention to detail.
    • Comfort and experience interfacing with various levels of staff and management while working in a fast-paced environment.
    • Familiarity and working knowledge of general office machines such as fax, copier, printers, and scanners.
    • Demonstrate excellent written and verbal communication skills with the public, other employees, and vendors.
    • Must demonstrate a sense of urgency and dedication to supporting customer requirements.
    • Must be motivated, reliable, and able to work with minimal supervision.
    • Working knowledge of MRP/ERP systems.
    • Commitment to work overtime on occasion.

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds.

    Work Environment:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts.

    The noise level in the work environment is usually moderate.

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Accounting specialist