Head of Training and Compliance - Winter Haven, United States - LEGOLAND Parks

Description

What you'll bring to the team:

Welcome to the heart of excitement and innovation at LLFR As we embark on a journey to redefine excellence in rides and attractions, your role as a key player in our team is pivotal. Let's delve into the thrilling scope of your responsibilities:

• Collaborative Synergy: Foster robust connections between the Rides Maintenance and Operations Departments, pioneering the development, implementation, and meticulous oversight of our comprehensive operating and inspection program.
• Principal Liaison: Embrace your pivotal role as the primary point of contact, ensuring seamless communication with external inspectors to facilitate all required inspections for our rides and attractions with precision and efficiency.
• Advancing Compliance: Lead the charge in our rides and attractions compliance program, elevating LLFR standards to exceed the expectations set by Merlin and local regulatory bodies.
• Governance and Assurance: Navigate the complexities of effective governance and assurance of ride inspection and operation at LLFR, leveraging your expertise to oversee engineering activities and ride operations.
• Innovative Solutions: Spearhead the development of programs, procedures, and policies aimed at ensuring the safe and efficient operation and inspection of our esteemed rides and attractions.
• Evaluation and Improvement: Assume the mantle of a discerning third-party evaluator and assessor, conducting thorough assessments of ride or attraction-related operations, investigations, trends, and training to formulate action plans for continuous enhancement.
• Exemplary Implementation: Implement Group Engineering and Group Health and Safety requirements meticulously, overseeing ride or attraction-related inspections, training, and documentation to foster a culture of safety and excellence across Operations and Rides Maintenance.
• Integral Team Member: Stand as an active participant in all facets of our business, offering valuable insights and expertise as a respected member of the LLFR management team.

Your dedication and expertise promise to be invaluable assets as we navigate the exciting challenges and opportunities that lie ahead. Together, let's chart a course towards new horizons of excellence and innovation at LLFR.

Operational

Review and approve all changes, adjustments, and improvements to existing ride structures, ensuring they meet the highest standards of safety and fun

Partner with manufacturers to keep safety policies and procedures up-to-date, ensuring every ride experience is a thrilling adventure.

Provide direction and coaching to management, empowering them to manage their own ride and facilities programs like true champions.

Collaborate with resort and Merlin project teams to deliver ride improvement projects, making sure every detail sparkles to perfection.

Monitor and report on the progress of Group initiatives, keeping the excitement alive with updated policies and requirements.

Assess ride-related incidents or near misses, diving deep into the details to ensure every aspect is accounted for.

Draft and review ride-related standards and procedures, ensuring our operations are as smooth as a rollercoaster ride.

Conduct audits of maintenance activities, ensuring every piece of ride hardware is in top-notch condition.

Ensure alignment with relevant safety legislation and standards, keeping our operations safe and thrilling.

Evaluate training effectiveness, ensuring our teams are ready to conquer every ride and attraction with confidence.

Develop operational policies and procedures, making sure every step is as thrilling as the ride itself.

Communicate vital business information to frontline employees, keeping the excitement alive in every corner of the park.

And of course, tackle any other duties assigned with the same enthusiasm and energy that powers our rides

Financial

Collaborate with senior leadership to create the budget and project costs and revenues, charting a course for financial success

Monitor the profit and loss (P&L) of your assigned department, steering us toward prosperity with every decision.

Stay keenly aware of the ripple effects of department spending, ensuring harmony and efficiency across the entire resort.

People

Collaborate with the Director and key business partners to establish a unified operational standard, paving the way for growth and succession

Evaluate, train, and coach a team of professionals, fueling their efficiency and effectiveness with the power of discipline and recognition.

Lead a team of 3-6 training & compliance professionals, guiding them to excellence in every aspect of their work.

Creativity & Communication

Maintain a dynamic partnership with Rides Maintenance and Facilities management, uncovering areas for improvement and ensuring our programs stay compliant and exciting

Where necessary, work closely with enforcement bodies to address ride-related incidents or issues, ensuring safety and compliance are top priorities.

Identify and engage with third-party training establishments and accreditation bodies, ensuring our teams receive top-notch education and certifications.

Develop and deliver training programs focused on rides maintenance and facilities, customizing them to meet the evolving needs of our business.

Present compelling business cases to senior leadership, rallying support for improvements, investments, and safety enhancements across our rides and facilities.

Support the development and execution of new projects and attractions from conception to operation, ensuring they meet the highest standards of excellence.

Collaborate with the resort Health, Safety & Security Department on reporting metrics, investigations, and compliance initiatives, ensuring a safe and secure environment for all.

Provide expertise as the local reference point for all rides maintenance and facilities standards, guiding our teams to excellence and safety.

Background and Experience:

• Proficient in occupational ride and facilities standards like ASTM, OSHA, and NFPA.
• Preferred 3-5 years of compliance, safety, or amusement rides maintenance management experience.
• Desirable experience in theme parks, transportation, industrial settings, or amusement rides maintenance.
• Skilled in implementing programs, evaluating compliance, and delivering technical training to adult learners.
• Proven written and oral communication skills, with the ability to convey complex information effectively.
• Ability to handle multiple projects, adapt quickly, and propose effective solutions.

Education:

• Bachelors degree in business, management, or related field preferred.

Physical Demands:

• Ability to sit for meetings, paperwork, and travel.
• Ability to stand and walk intermittently, especially around the resort.
• Finger dexterity for paperwork and computer use.
• Visual acuity for reading, paperwork, and driving.
• Hearing sufficient for in-person and telephone communication.

Work Environment:

• Work in various indoor and outdoor locations with different temperatures and surfaces.
• Exposure to wet and/or humid conditions.

Other Job Requirements:

• Performs additional duties as assigned.
• Attendance is mandatory.
• Flexible hours, including evenings and weekends, to support resort operations.
• Must have a valid drivers license and safe driving record, willing to use own vehicle for business.

Your Adventure Awaits ????????

At Merlin Entertainments North America, we believe in not just rewarding your work but enhancing your journey with an exhilarating array of benefits that go beyond the ordinary. Get ready for a ride of a lifetime as we unveil the extraordinary perks waiting for you

???? Your Benefits Odyssey Begins Here:

???? Competitive Salary:

• Brace yourself for a salary that not only recognizes your talents but propels you to new heights.

????? Generous PTO:

• Time off is your passport to recharge. Enjoy a generous PTO policy to explore, relax, and rejuvenate.

??????? Affordable Health Plans:

• Dive into the comfort of affordable medical, vision, and dental plans that prioritize your well-being.

???? Global Access Pass:

• Picture this free entry to all Merlin attractions worldwide Your golden ticket extends to family and friends, unlocking a world of wonder.

????? Secure Your Future:

• Safeguard your legacy with company-paid life insurance because we care about your peace of mind.

???? 401(k) Matching Plan:

• Your financial goals are important. Benefit from our 401(k) matching plan to help you build a secure future.

???? Continued Growth:

• Joining Merlin isn't just a job; it's a thrilling expedition. Expect continuous growth in an exciting, global organization that values your journey.

??????????????????? Family and Friends Fun:

• Your loved ones are part of the adventure Share the joy with family and friends as they too enjoy free entry to our magical attractions.