Inside Sales Representative - Seattle - PrismHR

    PrismHR
    PrismHR Seattle

    2 days ago

    $45,000 - $95,000 (USD) per year * Technology / Internet
    Description

    Inside Sales & Customer Service Representative

    Location: Seattle, WA (Fremont / Queen Anne Area)

    Employment Type: Full‑Time (40 hours/week)

    Industry: Jewelry Wholesale, Retail, Distribution

    Seniority Level: Associate

    About the Company

    We are a family‑owned distributor, wholesaler, and retailer of sterling silver jewelry with more than 44 years in business. Since 1981, we've been committed to providing high‑quality jewelry to both retail and wholesale customers nationwide. Based in Seattle, our company is growing and seeking a reliable and enthusiastic Inside Sales & Customer Service Representative to join our team.

    Position Overview

    The Inside Sales & Customer Service Representative plays a key role in supporting customers, processing orders, and assisting with daily sales operations. This position includes inbound/outbound communication, order entry, customer support, and collaboration with internal departments such as Marketing and Accounting.

    Key Responsibilities

    Sales & Customer Service

    • Handle inbound and outbound sales calls and email communications.
    • Develop new customer relationships through outbound sales calls.
    • Strengthen existing customer relationships with excellent service.
    • Assist walk‑in customers and process retail sales transactions.
    • Respond promptly to retail and wholesale customer service emails.

    Order Processing & Operations

    • Input and export all e‑commerce orders, credits, and returns into the database.
    • Process customer orders, post invoices, and prepare shipments.
    • Verify stock availability and coordinate with overseas manufacturers.
    • Check credit references for new customers.
    • Support field sales representatives when needed.

    Administrative Support

    • Assist the Marketing and Accounting departments with general tasks.
    • Maintain accurate, organized records and data entry.
    • Participate in special projects as required.

    Requirements & Qualifications

    • 1–2 years of sales and customer service experience (required).
    • Strong computer literacy (Microsoft Word, Excel, Windows).
    • Excellent telephone communication and interpersonal skills.
    • High attention to detail and accuracy.
    • Ability to work in a fast‑paced, customer‑focused environment.
    • High energy, positive attitude, and strong teamwork skills.
    • High school diploma or GED required.
    • Must pass a drug/alcohol test and background check.
    • U.S. citizenship required.
    * This salary range is an estimation made by beBee
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