Associate Client Relations Representative - Boston, MA, United States - Morgan Stanley

Description

ABOUT MORGAN STANLEY
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services
With offices in more than 41 countries, the Firm's employees serve clients worldwide including corporations, governments, institutions and individuals
For further information about Morgan Stanley, please visit


ABOUT PARAMETRIC
Parametric is part of Morgan Stanley Investment Management, the asset management division of Morgan Stanley
We partner with advisors, institutions, and consultants to build portfolios focused on what's important to them and their clients
A leader in custom solutions for more than 30 years, we help investors access efficient market exposures, solve implementation challenges, and design multi-asset portfolios that respond to their evolving needs
We also offer systematic alpha and alternative strategies to complement clients' core holdings

This role is part of Parametric's hybrid working model, which includes working in the office 2-3 days a week and choosing to work remotely or in the office the remaining days of the week


ABOUT THE TEAM
The Client Relations Group (CRG) at Parametric builds meaningful relationships with clients by closely collaborating with sales teams and internal partners to deliver exceptional client service for accounts and client activities
CRG is comprised of teams and functions including Client Service (client relationship building and service), Client Experience (special client service initiates to support the client experience), Contract Management (manage contract lifecycle and record retention), and Client Operations (new account workflow, activities, billing, and audit/oversight)


ABOUT THE ROLE
The Associate Client Relations Representative is responsible for working closely with Client Relations Representatives and Senior Client Relations Representatives in order to support the maintenance of client accounts and relationships within the firm


PRIMARY RESPONSIBILITIES

• Support the maintenance of existing client accounts
• Assist with team projects and initiatives
• Establish familiarity with internal systems to respond to client requests asset values, status updates, tax efficiency, account performance, etc
• Support the coordination of responses to client requests by liaising with internal teams, and utilizing internal resources for information, paperwork, transition analyses, etc
• Support the termination of client accounts as requested
• Establish working relationship with Distribution and other internal teams on existing client relationships
• Establish working relationships with external contacts for new accounts and activity for existing clients
• Gain proficiency and understanding of the channel guides and team policies and procedures in order to mitigate risk

Assist with coverage when team members are out and cross-train to ensure coverage

• Support the provision/refreshing of portfolio analyses with existing clients

JOB REQUIREMENTS

• 4year degree, preferably in related discipline such as economics, finance, marketing, or hospitality; work experience in lieu of degree will be considered
• 02 years proven experience working with financial services advisors / money managers
• Introductory experience with registered investment advisors (RIAs), the Family Office community, separate accounts, unified managed accounts (UMAs), taxefficient products, and/or indexes a plus
• Relationshipbuilding skills and ability to thrive in team environment
• Keen interest and understanding of investment products and financial instruments such as equities and fixed income
• Established communication skills both internally/externally in written/oral/auditory essential
• Familiarity with MS Office and the ability to learn additional internal/ external software programs
• Resourcefulness, problem solving, and organization (ability to prioritize effectively)
• Willingness to work in fastpaced environment with hourly deadlines with attention to detail
• Flexible, willing and able to work long hours as needed

Parametric believes each member of our organization makes a significant contribution to our success
That contribution should not be limited by the assigned responsibilities
Therefore, this job description is designed to outline primary duties and qualifications
It is our expectation that every member of our team will offer his/her/their services wherever and whenever necessary to ensure the success of our client services

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence
Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools
We want to be the first choice for prospective employees
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law
Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet)