IPS Manager - Oklahoma City, United States - Hurricane Harbor OKC

Description

Summary: This Manager position is responsible for the financial and operational performance of the In-Park Services Division, comprised of Culinary Services, Retail & Rentals, Purchasing & Warehouse, while providing the strategic and operational direction necessary to exceed goals established for the IPS Division at Hurricane Harbor OKC. This role will lead, plan, design, develop, organize, control, and supervise all functions of the retail for the Six Flags Hurricane Harbor OKC. Drive the P&L of Retail for growth and maximizing profitability.

Specific Duties and Responsibilities:

• Development of strategies and initiatives to maximize the financial & operational performance.
• Oversight of all operational functions related to the safe, efficient, and effective operation of Culinary Services, Retail, Rentals, Purchasing, and Warehouse departments; as well as, overseeing the operation of the Purchasing department.
• Budgeting and maintenance of department operating expenses, labor, revenue and cost of sales to include accurate monthly financial forecasting.
• Develop, execute, and coordinate retail CAPEX, from concept through completion, on-budget and on-time.
• Maintain guest satisfaction levels as relates to park cleanliness, team member guest service, and efficient operations of every revenue location.
• Ensure Staffing & Training plans provide the support necessary to consistently execute the Service Mantra – Friendly, Clean, Fast, & Safe; while maximizing revenue opportunities.
• Play a leadership role in the development, rollout, and execution of new product, pricing, promotional strategies & sponsorship opportunities.
• Participate in long range planning for continued net profit growth of the revenue departments.
• Provide guidance, counseling, and development for the In-Park Services Division management team.
• Monitor guest feedback and provide recommendations to the Park Management team to improve product offering and responsiveness to service objectives.
• Monitor department team culture and help develop initiatives to address any areas of improvement.
• Build effective relationships throughout the park & Corporate management team to ensure the effective execution of the Park's business plan and ensure company goals are met.
• Maintain and adhere to Six Flags standards and actively enforce all park policies & procedures.
• All other duties as deemed necessary by the Sr IPS Manager.

Skills and Qualifications

• Entrepreneurial spirit with the functional expertise to follow through.
• Strong written and oral communication and interpersonal skills.
• Must be professional, energetic, self-motivated, and desire to inspire others.
• Experience supervising large teams and interfacing with all levels of management.
• Strong teamwork skills and ability to work productively across various departments.
• Budget planning experience and proficient in Microsoft Word and Excel.
• Bachelor's degree in management (or related field) or equivalent management experience in retail or theme park industry.
• Minimum 5 years merchandise / retail and food experience, including supervision / management, or related experience.
• Strong written and oral communication and interpersonal skills.
• Must possess a valid State Driver's License.

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