Guest Service Coordinator - Fort Myers, United States - Lee Health
Description
Location:HealthPark Medical Center -9981 So HealthPark CircleFort Myers FL 33908
Department: Customer Service
Work Type: Full Time
Shift: Shift 1/5:00:00 AM to 8:00:00 PM
Minimum to Midpoint Pay Rate:$ $23.30 / hour
Summary
"The primary role of the Guest Service Coordinator is to support the Guest Services Department and Guest Services Management for Lee Memorial Health Systems. This position coordinates guest services across multiple departments and service lines in the Emergency Department, Acute and Post-Acute care hospitals. Consults with staff, physicians and leadership on innovative approaches to providing an excellent patient experience and advocating patient rights. Interacts with patients and customers to facilitate and resolve any concerns/complaints related to services rendered which includes daily rounding. Office duties include; filing, record keeping, data entry and all documentation in accordance with the guest services policies and procedures. Promotes a ""guest first"" culture through role modeling outstanding customer service skills and attitude"
RequirementsEducational Requirements
Degree/Diploma ObtainedProgram of StudyRequired/Preferredand/orHigh School Diploma or EquivalentRequiredorGEDRequiredorAssociate'sPreferred
Experience Requirements
Minimum Years RequiredArea of ExperienceRequired/Preferredand/or3 YearsCustomer ServiceRequiredand1 YearHealthcareRequired
State of Florida Licensure Requirements
LicensesRequired/Preferredand/orNot Required
Certifications/Registration Requirements
Certificates/RegistrationsRequired/Preferredand/or
US:FL:Fort Myers