Production-Application Support Manager - San Francisco, United States - Evolver

Description

OverviewEvolver is looking for a Production-Application Support Manager .The Production-Application Support Manager will be responsible for leading and coordinating Infrastructure and business projects from a technology perspective, ensuring that infrastructure development activities are consistent with client's internal best practices and standards.

The candidate will also be an escalation point of contact for application support issues, and is required to be able to handle challenging issues related to supporting various applications and systems.

You will support our Investment Management client based in San Francisco. Excellent collaboration with internal teams, vendors and driving resolution.


Location:

Onsite in the Bay Area, San Francisco or San RamonEssential Job Duties and ResponsibilitiesResponsibilities:Provide support for the efficient resolution of IT infrastructure related incidents, service requests and update service desk management systems accordingly.

Develop and maintain documentation process of ongoing operations and administration of infrastructure and application run books.

Serve as a liaison between infrastructure operations and the vendors to address performance issues or problem analysis and see them through to resolutionCoordinate performance analysis, recommendations, and improvements for both infrastructure and applicationsEnforce adherence to architectural standards and corporate policies.

Responsible for responding to application support escalations which involve troubleshooting technical issues and resolving data/configuration issuesCollaborate with multiple internal teams across disparate groups to resolve end user issues.

Collaborate with peers on complex projects as required (e.g. office and data center projects, application upgrades, etc.)

Create/maintain documentation for operational procedures as requiredMinimum Qualifications and RequirementsBasic Qualifications:
(required)Bachelor's Degree required or consider years of experience and/or certifications in lieu of degree6+ years of hands-on experience with application support and deployments.

4 + years of experience with the following:
Production supportAzure - hybrid, on/off prem cloud services, will consider experience with AWS or Google as alternativeSite resilience engineerDynatrace Monitoring (observability tool)

Investment Management, Brokerage, Asset Management or will consider Financial ServicesHands-on with service ticket management systems (ServiceNow, ConnectWise, etc.)Preferred Qualifications:

Experience with monitoring tools (Solarwinds, ScienceLogic, Argent, etc...)Experience in writing scripts (Powershell, javascript, etc.) and SQL queries (Microsoft SQL, Oracle, etc.)Experience with JIRA, Confluence and planning toolsMicrosoft .net development experienceMicrosoft SQL Server or Oracle experiencePowerShell scripting experienceExperience with Configuration Management and DevOps toolsStrong organizational, documentation, metric and trend analysis reporting skills and desire for continuous process improvementsEOE StatementEvolver is an equal opportunity/affirmative action employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Actual salary will depend on factors such as skills, qualifications, experience, market and work location.

Evolver offers benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.

The annual salary range for this position in San Francisco Bay Area is between:
$140,000-$170,000 USD.#J-18808-Ljbffr