Client Relations Manager - Scottsdale, United States - Land Academy

Job Description

About Us:

Since the late 90s, we have been involved in the buying and selling of rural, vacant land through our private investment entity. In 2015, Land Academy (The BuWit Family of Companies) was established to assist individuals in starting or expanding similar businesses, and we have since become a prominent force in the industry. Our focus at Land Academy is to provide top-notch education and resources for land and real estate investors while fostering a welcoming, family-like work environment that prioritizes work/life balance.

Job Description:

We are on the lookout for a highly motivated and customer-oriented individual to join our team as a Client Relations Manager. In this role, you will play a crucial part in nurturing positive relationships with current members, ensuring their satisfaction, and delivering personalized support to exceed their expectations at every turn.

Responsibilities:

• Foresee client needs and provide proactive solutions and suggestions to enhance their experience (retention).
• Act as the main point of contact for existing customers, handling inquiries, resolving issues, and offering personalized assistance.
• Engage proactively with customers to grasp their needs, preferences, and challenges, and tailor solutions to enhance their experience.
• Execute retention strategies to reduce customer turnover and boost customer lifetime value.
• Carry out customer satisfaction surveys, collect feedback for improvement opportunities, and enhance service delivery.
• Collaborate with internal teams like sales, marketing, and product development to ensure smooth customer experiences aligned with their needs.
• Monitor customer accounts and key performance metrics such as retention rates, customer satisfaction scores, and customer lifetime value.
• Stay updated on industry trends, competitor activities, and market changes to better serve customers and identify growth prospects.
• Engage in substantial phone-based interactions (5-7 hours daily) to enhance member retention and satisfaction levels.

Qualifications:

• Bachelor's degree in business administration, marketing, or a related field is preferred.
• Demonstrated experience in customer service, client relations, or a similar capacity.
• Strong communication skills, both verbal and written, to interact effectively with clients and internal teams.
• Excellent interpersonal skills and a customer-centric problem-solving approach.
• Proficiency in analyzing data, deriving insights for decision-making, and achieving results.
• Proficient in Microsoft Office suite and CRM (Keap) software.
• Positive attitude, self-motivated, and a team player.
• Possess an entrepreneurial mindset.
• Proven track record in managing high-volume phone communications to drive member retention and satisfaction objectives.
• Capability to establish a department from the ground up.

Why Join Us:

At Land Academy, we highly regard our employees and offer avenues for growth, development, and career progression. Joining our team means being part of a lively and supportive workplace where your efforts are acknowledged and valued.

How to Apply:

If you are enthusiastic about providing outstanding client experiences and seeking a fulfilling career opportunity, we welcome you to apply for the Client Relations Manager role at Land Academy. Kindly submit your resume and cover letter through LinkedIn or by email.

Equal Opportunity Employer:

Land Academy upholds equal opportunities and promotes diversity and inclusion within the organization. We encourage individuals from diverse backgrounds to apply.