Senior ServiceNow Developer - Indiana, United States - AHEAD USA

Description

AHEAD builds platforms for digital business.

By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived.

We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD.
AHEAD is currently looking for a Sr.
ServiceNow Developer to work remotely for their Managed Services business.

In this role, you will be responsible for the maintenance and continual buildout of the internal ServiceNow instance as well as working with a team to support external Managed Services customers.

Responsibilities

Building, deploying and maintaining solutions for AHEAD
Integrating with AHEAD, MS tools and eBonding with customers
Developing solutions for customers within our internal instance as well as on customers' instances of ServiceNow
Collaborating with the Managed Solutions Architect to drive forward current and future AHEAD, MS initiatives
Participating on sales calls and providing estimates for new and ongoing AHEAD, MS opportunities
Resolving the most challenging ServiceNow technical issues for AHEAD, MS customers
Assisting and mentoring other members of the team
Operating within a Cloud Infrastructure to the highest standards of professionalism and availability
Managing incidents, requests, changes, and associated communication
Creating and maintaining supporting KB documentation
Communicate progress, roadblocks, and recommendations to customers
Qualifications

A degree in Information Technology, Computer Science or comparable experience
ServiceNow Certified System Administrator (to current release)
ServiceNow Certified Application Developer (to current release)
ServiceNow scoped application development experience (to current release)
Integrations experience
ITIL certification (preferred)
Domain separation experience (preferred)
Strongly developed communication skills
Experience providing top-level customer service
A passion for cutting edge technology
Does well in a fast-paced, changing environment
Learns quickly and adapts well to new challenges
Enthusiastic and motivated to learn and grow

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

We understand that you have a life outside of work. That's why we offer paid time off, paid company holidays, and a great benefits program including maternity/paternity leave and much more

Please note that although some job posting are indicated as remote, it is solely for the purpose of the posting.

It is company policy for employees within thirty miles of an office to be in-office at least 2 days per week.

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