Returns Operations Manager - Aberdeen, United States - Wayfair

Wayfair Aberdeen, United States

2 weeks ago

Full time

Description

Dept: Returns

Schedule: M-F Day shift

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer's needs, the Wayfair Distribution team plays a key role in improving customer satisfaction and driving repeat business. We've been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses. We are looking for talented hard-working individuals to join our growing team – your professional home awaits you at Wayfair

What You'll Do

The Warehouse Manager will collaborate with our Supervisor team to solve immediate day-to-day operational issues.
Develop robust, trusting relationships with key stakeholders and senior leadership, and identify opportunity to improve the Warehousing productivity. You'll command a strong senior presence, and build a team of high performing Supervisors.
Monitor and drive key service level metrics for fulfillment to ensure that we are providing excellent customer experience and delivering on our promise.
Support operational strategy and innovation to drive business goals for revenue, operational performance, and profitability.
Manage, coach, develop team of Operations Supervisors.
Manage multiple priorities in a face-paced environment with effective communication and thorough follow through.
Establish sound process improvement initiatives that drive year over year improvement, as well as streamline and optimize day-to-day operations.

What You'll Need

Bachelor Degree or equivalent work and/or military experience.
5+ years of operations management experience.
Strong administrative, organizational, managerial and communication skills.
Analytical ability necessary to gather and interpret data, and develop, recommend, implement solutions
Able to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan. Able to effectively drive results in a fast-paced and rapidly growing company.
Senior presence with thoughtful, articulate communication style. Adept at communicating up and down and at pivoting approach depending on the audience's needs.
Familiarity with Excel and SQL are a plus.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Assistance?

For more information about applying for a career at Wayfair, visit our FAQ page here.

About Wayfair Inc.
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