IT Help Desk Manager - Seattle, WA
1 month ago

Job summary
The IT Help Desk Manager oversees the delivery of world-class end-user support across multiple locations and time zones ensuring consistent service quality and operational excellence.This role leads a team of technical support professionals driving continuous improvement initiatives optimizing workflows and enforcing IT governance aligned with ITIL-based best practices.
The ideal candidate is a hands-on leader who can modernize endpoint operations strengthen service delivery and create a strong customer-first culture.
Job description
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