- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
- Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
- Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
- Drives customer satisfaction by following J.D. Powers best practices: Personal Insurance Review, rate revision notification, and claims process
- Processes change to existing accounts and policies
- Serves as a liaison on behalf of the customer between the agency and various business partners
- Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
- Schedules appointments with existing or prospective customers for agency employees
- Demonstrated customer service experience
- Effective communication skills
- Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
- Solid knowledge and understanding of basic mathematical skills
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Customer Service Rep
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1 week ago
The Pam McCarthy Agency, Inc Farmington, United StatesJob Description · Job DescriptionBenefits:Friday Summer Hours · Business Casual Attire · Birthday Holiday · Bonus based on performance · Competitive salary · Opportunity for advancement · Paid time off · Training & development · Company Overview · We believe people are an organiz ...
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Customer Service Rep - Farmington, United States - The Pam McCarthy Agency, Inc
Description
Job Description
Job DescriptionBenefits:Company Overview
We believe people are an organizations most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, were committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers dreams in ways never imagined. We are a small-town agency, focused on not only our clients but serving the community through volunteering, donations and giving back. As the owner, I am the reigning Dew Days Kiss the Pig champion two years running
Job Summary
The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.
Responsibilities