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Farmington

    Customer Service Rep - Farmington, United States - The Pam McCarthy Agency, Inc

    The Pam McCarthy Agency, Inc
    The Pam McCarthy Agency, Inc Farmington, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionBenefits:
    • Bonus based on performance
    • Competitive salary
    • Opportunity for advancement
    • Paid time off
    • Training & development

    Company Overview
    We believe people are an organizations most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, were committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers dreams in ways never imagined. We are a small-town agency, focused on not only our clients but serving the community through volunteering, donations and giving back. As the owner, I am the reigning Dew Days Kiss the Pig champion two years running

    Job Summary
    The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

    Responsibilities
    • Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
    • Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
    • Drives customer satisfaction by following J.D. Powers best practices: Personal Insurance Review, rate revision notification, and claims process
    • Processes change to existing accounts and policies
    • Serves as a liaison on behalf of the customer between the agency and various business partners
    • Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
    • Schedules appointments with existing or prospective customers for agency employees
    Qualifications
    • Demonstrated customer service experience
    • Effective communication skills
    • Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
    • Solid knowledge and understanding of basic mathematical skills


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