Quality Assurance Analyst, Fort Lauderdale, FL Call Center Sales
3 days ago

Job summary
We are seeking a detail-oriented Quality Assurance Analyst to support the performance, accuracy, and operational integrity of our outbound fundraising sales team. Monitor live and recorded sales calls to evaluate call quality, professionalism, script adherence, objection handling, call flow, and overall communication effectiveness.Audit sales activity within VanillaSoft to ensure accurate result coding, proper documentation,
and compliance with established workflow standards.
Analyze call quality and sales performance data to identify trends,
performance gaps,and opportunities for operational and training improvements..
- Monitor live and recorded sales calls.
- Audit CRM/dialer systems.
- Analyze data.
Job description
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