- Follow bank established guidelines regarding customer service and deliver an exceptional customer experience in accordance with Valley's mission statement.
- Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-going goal of establishing a positive customer experience.
- Answer high volume of phone calls, respond to e-mails including various communication channels from clients regarding balances, transactions, Debit Card usage/limits, Internet Banking, and other general banking queries.
- Maintain proficient knowledge of Bank products and services and ability to educate customers on such, as well as cross sell various products and services.
- Maintain ownership of issues to resolutions and escalate unresolved issues through proper channels.
- Responsible for achieving individual sales, referral and service quality goals.
- Develop referrals from prospects calling to inquire on bank products and services.
- Provide operational support and trouble shoot issues for various digital banking products, such as Online Banking, Remote Deposit Capture, Mobile Banking, Mobile Deposit, and Mobile Wallet/Bill Pay.
- Excellent verbal and written communication skills.
- Strong Customer Service Skills with the ability to engage customers in conversation regarding products and services.
- Proficient computer skills; ability to understand and utilize multiple systems, computer and databases.
- Demonstrate a working knowledge of bank products, services and policies.
- Ability to solve practical problems.
- Demonstrate a professional manner and team spirit.
- Must be self-driven with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers.
- Detail oriented and organized.
- High School Diploma or GED and a minimum of two years' high volume call center experience, teller or branch banking experience.
- Bilingual preferred.
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Horizon Innovations Petersburg, United States* A permanent position in full-time or part-time with flexible working hours · * The opportunity for outpatient and inpatient patient care · * A secure employer with attractive compensation · * Modern and well-equipped stations · Currently, we are looking for a specialist in anes ...
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Aurora Ventures Petersburg, United StatesCompetitive salary appropriate for the position and qualifications · Permanent and secure job position · Pleasant and appreciative work atmosphere in a motivated and multi-professional team · Currently, we are looking for a Senior Physician for the Department of Mental Disorders ...
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Velocity Enterprises Clearwater, United StatesAbout AMZ Steuerberater PartGmbB: · As a digital business partner, we provide close and sustainable advice and support to our clients. We are accessible and established as a firm, and as digital pioneers on the path to the future. Our vision: digitization in all areas - without p ...
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Commonwealth of Virginia Petersburg, United StatesDepartment: College of Public Health · Classification: Direct Svc Associate 3 · Job Category: Classified Staff · Job Type: Full-Time · Work Schedule: Full-time (1.0 FTE, 40 hrs/wk) · Location: Petersburg, VA · Workplace Type: Hybrid Eligible · Pay Band: 03 · Salary: Salary c ...
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Bayshore Home Care St. Petersburg, United States Full time, Part timeBayshore Home Care is hiring multiple caregivers & home health aides near Largo for 12 hour shifts. Apply now & learn why this family-focused company has been named a "Top Workplace" 9 years in a row. · BENEFITS: · Health Plan - very affordable · 401(k) Program - with generous ...
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Amazon Services LLC Petersburg, United States Full timeThe Amazon Workplace Health & Safety (WHS) team is deeply committed to the safety and wellbeing of our people. WHS sets the strategic direction to provide resources, best practices, and safe environments to proactively manage the health and wellbeing of our workforce. To support ...
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BioLife Plasma Services , FL, United StatesBy clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use . I further attest that all information I submi ...
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The Inline Group Petersburg, United States Full timeThis Advertisement is for Physicians Only · Primary Care physician job in Virginia : The Inline Group - Full Time · Hours:Flexible work hours available, Monday-Friday schedule. 4 day workweek available. · Employed · New Graduates · Average Patients seen: 18-20 ppd · Call Schedule ...
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The Inline Group Petersburg, United States Full timeThis Advertisement is for Physicians Only · Primary Care physician job in Virginia : The Inline Group - Full Time · Hours:Flexible work hours available, Monday-Friday schedule. 4 day workweek available. · Employed · New Graduates · Average Patients seen: 18-20 ppd · Call Schedule ...
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The Inline Group Petersburg, United States Full timeThis Advertisement is for Physicians Only · Primary Care physician employment in Virginia : The Inline Group - Full Time · Hours:Flexible work hours available, Monday-Friday schedule. 4 day workweek available. · Employed · New Graduates · Average Patients seen: 18-20 ppd · Call S ...
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The Inline Group Petersburg, United States Full timeFamily Practice physician job in Virginia : The Inline Group - Full Time · Hours:Flexible work hours available, Monday-Friday schedule. 4 day workweek available. · Employed · New Graduates · Average Patients seen: 18-20 ppd · Call Schedule: Phone call only, rotated (very light) · ...
Customer Care Specialist - St Petersburg, United States - Valley National Bancorp
Description
Job Overview*This is a hybrid role with an in-office requirement (St. Petersburg, FL). *
The Customer Service Specialist provides best in class customer care across Valley's key channels such as via the telephone, emails, Live Chat - Social Media.
Job Description
Responsibilities include but are not limited to:
Required Skills: